
Headquarters: Remote
URL: https://www.northwrd.com/
As a band of super-committed Shopify experts, we started this agency because small businesses were looking for better partners — and we couldn’t say no. We’ve never marketed ourselves; our growth has been entirely driven by word of mouth, which is both humbling and a testament to the quality of our work. We deeply believe in helping small businesses succeed and we pour that belief into every project we take on.
We’re remote-first. There’s no central office — just a talented group of individuals working from wherever they choose.
This role is perfect for someone who thrives in a fast-paced environment and wants to become the go-to ecom expert. Our dynamic offering and close client relationships ensure an endless learning curve.
- A self-starter: You take initiative and own your part of the business. Your manager is there to support you, not to tell you how to do your job.
- Results-oriented: This isn’t a typical 9-to-5. We get stuff done through any means and as efficiently as possible. You’re able to analyze any problem and craft creative solutions.
- Deeply empathetic: You genuinely care about your clients’ success and go above and beyond to help them achieve their goals, even if the request isn’t in your usual wheelhouse.
- Serve as the primary point of contact for multiple clients, driving ideation, development, and follow-up for Shopify projects.
- Assist clients with anything Shopify-related: building themes, integrating apps, inputting content. There’s no expectation for you to know code, but you must be comfortable managing themes and have an eye for design.
- Proactively research and implement tactical site improvements, including managing an A/B testing schedule and creating CRO reports.
- Act as the liaison between clients and our design/development team, ensuring clear communication and alignment.
- Oversee and develop email campaigns, strategies, and designs (experience with Klaviyo is a plus).
- Manage budgets, timelines, and deliverables for dynamic projects.
- Stay up-to-date on Shopify’s latest features, app integrations, and best practices.
- Be available for and comfortable with client calls, with the flexibility to schedule these calls at mutually convenient times.
- Extensive Shopify experience: You don’t need to be a developer, but you must be able to build stores from scratch and understand Shopify’s core functions, app integrations, product exports/imports, metafields/metaobjects, and more.
- Proven project management skills: You’re comfortable leading dynamic projects, managing budgets, and hitting deadlines.
- Client-first mindset: You’re passionate about delivering exceptional customer service and helping businesses succeed.
- Self-motivated and independent: This role is akin to running your own small business — you’ll have the freedom to manage your workload with minimal oversight, but high expectations for results.
- Strong communication skills: You’re comfortable in front of clients and have a native-level command of English. You must operate on US time zones (mostly PST).
- Adaptability: You’re comfortable with the unknown and can handle a wide breadth of work.
- Remote work experience: You’re experienced in working from home and understand the discipline and focus it requires.
- Tech-savvy: You’re comfortable using tools like Slack and Asana and are more-than-usually responsive.
- Empathy and flexibility: You’re empathetic to client needs and willing to accommodate the occasional (rare) early morning or late-night call.
- Bonus points:
- Freelance or agency experience
- Proficiency in Russian or Ukrainian
- Based in Canada
- Design / UX / CRO experience
- Klaviyo or email design experience
- Freedom and flexibility: Work from anywhere, on your own schedule, as long as the work gets done.
- Exotic team off-sites: Occasional work retreats in awesome places (next up: Dolomites).
- Competitive compensation: Enjoy a competitive salary without a straneous work schedule.
- Shared agency revenue: While we’re too small to provide benefits right now, shared agency revenue is on the table as we grow.
- Home office subsidy: We’ll help you set up a comfortable and productive workspace.
Go to posting –>
- What’s your experience with Shopify?
- How have you successfully managed clients in the past?
- If you were in charge of our team retreat, where would you go and why?
Go to posting –> https://weworkremotely.com/remote-jobs/northwrd-shopify-project-manager-client-facing-1
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