Strategic Customer Success Manager

ABOUT PLACER.AI:

One of the fastest growing tech companies in North America, Placer has reached $100 million in ARR (a “Centaur”) in 2024 within 6 years of launching the Placer platform. We crossed the $1B valuation “Unicorn” in 2022.

Placer’s A.I. based SaaS platform transforms how leaders make critical decisions by unlocking unparalleled visibility into markets and locations, creating a blue ocean market of more than $100B. And the best part is, Placer has accomplished this by leading a privacy-first business in which data has been stripped of user identifiers and only aggregated information is provided within the platform.

Our platform provides instant visibility into almost any location in the U.S. Placer has grown exponentially over the past 6 years, counting more than 4,000+ paying customers including many Fortune 500 companies, such as, JP Morgan Chase, Wayfair, Google and many more.

Named one of Forbes America’s Best Startup Employers and a Deloitte Technology Fast company, Placer.AI is proud of our collaborative, innovative and inclusive culture. Is this the type of place that would excite you? If so, we’d love to talk to you! 

SUMMARY:

Placer.ai is looking for a talented Customer Success Manager with a focus on Commercial Real Estate who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Placer.ai’s customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers’ needs, ensuring product adoption and revenue retention. 

A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a deep understanding of the Commercial Real Estate industry, with substantial experience supporting internal and/or external customers through analysis and application of data.

RESPONSIBILITIES:

• Own onboarding, nurturing, retention, up-selling and ongoing success for a defined book of accounts
• Act in a consultative manner to educate customers on the insights that our data provides and how they can be applied directly to their business
• Document use cases that serve to confirm value and prove ROI
• Collaborate with team mates to share best practices and facilitate learning through peer led skill-building sessions
• Employ creative solutions to overcome challenges that negatively impact customer health
• Complete all support work needed to ensure customer health in a timely and effective manner 
• Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

REQUIREMENTS:

• BA/BS degree with relevant professional experience
• 5+ years of experience in a customer facing role within/ supporting the commercial real estate industry.
• Outstanding organization and communication skills (verbal, written, presentation)
• Focused, reliable and a responsible self-starter that can self-manage with strong critical problem solving skills.
• Passionate about the application of technology to solve critical business problems
• High degree of ownership and dedication to work quickly and accurately in a constantly evolving environment.
• Strong attention to detail
• Demonstrated experience in presenting complex data to address customer needs
• Demonstrated experience using analytical tools to help customers answer business questions, identify and capitalize on opportunities and mitigate risk.
• Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
• Experience working with cross-functional teams and projects
• Aptitude for being organized with flexibility to deliver results in a fast-paced environment

ADVANTAGES:

• Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention.

WHY JOIN PLACER.AI?

• Join a rocketship! We are pioneers of a new market that we are creating
• Take a central and critical role at Placer.ai
• Work with, and learn from, top-notch talent
• Competitive salary
• Excellent benefits
• Fully remote

NOTEWORTHY LINKS TO LEARN MORE ABOUT PLACER

• Placer.ai in a nutshell
• Placer.ai’s recent $100M round C funding (unicorn valuation!)
• Placer.ai’s data
• Placer.ai in the news
• COVID-19 Economic Recovery Dashboard

Placer.ai is an equal opportunity employer and has a global remote workforce. Placer.ai’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Placer.ai applicant who requires reasonable accommodations during the application process should contact Placer.ai’s Human Resources Department to make the need for an accommodation known.