UX Content Designer

One of the largest and fastest growing digital agencies in the world. We work with 40% of the Fortune 100 on their digital initiatives and are known for our ability to integrate strategic consulting, creative design, and technology at scale. Visit www.photon.in to learn more about us, how we work and our clients’ case studies.

About the Role 

In this role, you will collaborate with UX designers and cross-functional teams to craft intuitive, straightforward, and human experiences while ensuring content meets both user needs and business objectives. This role requires a strong understanding of user experience principles, exceptional writing skills, and the ability to adapt content for different audiences and channels. 

Responsibilities: 

• Develop content strategy documentation including content hierarchy, user flows and conversation flows. 

• Conceptualize, write, research and edit content that meets standards including accuracy, voice and tone, style, grammar and business objectives. 

• Conduct content audits, benchmarking and assessments to identify gaps or opportunities. 

• Use data and user feedback to iteratively refine and optimize content to improve usability and effectiveness. 

• Partner closely with SEO to write SEO-friendly copy across digital properties 

• Maintain content style guides, standards, and best practices to ensure consistency and quality across all content 

• Collaborate with colleagues across UX, design, marketing, brand, product, SEO to support digital projects and business objectives. 

• Support the content review process including routing content for legal, regulatory, brand and stakeholder approvals. 

• Stay up to date with industry trends, best practices, and emerging technologies related to content design and user experience. 

Qualifications: 

• Bachelor’s Degree in English, Communications, Journalism, or related field 

• B2B content experience preferred. 

• Superior command of the English language. 

• Experience with AP style preferred. 

• Attention to detail with strong editing and proofreading skills. 

• 5+ years writing for the web, apps, email, media, etc. 

• 5+ years digital content experience; telecommunications or tech experience a plus 

• Proficient in Microsoft Word, PowerPoint, and Excel 

• Experience with Figma or similar design tools. 

• Solid understanding of online user behavior and digital best practices 

• Understanding of SEO best practices, HTML/CSS, content management systems and web analytics. 

• Experience in an Agile/scrum environment. 

• Fluent in current accessibility and usability standard 

All your information will be kept confidential according to EEO guidelines.