Senior Customer Success Manager

Datapeople helps recruiting teams make more thoughtful and accurate decisions about their recruiting process, from the job posts they write to the data they report on. We know that small changes can have big impacts and while we’re very happy to serve some of the most forward-thinking talent teams on the planet including Conagra, Allianz, Square, Twitch, BuzzFeed, and Oscar Health. We are funded by some of the world’s most incredible venture capital firms including First Round Capital, Uncork Capital, GreatPoint Ventures, New Markets and Nextview ventures. Read more about our recent Series A in Forbes, and on our blog. At the heart of our mission is an absolute love for candidates and empathy for the challenges they face when trying to get a job.

Our customer success team works with an exciting array of global customers, from startups to Fortune 500 companies. As a Senior Customer Success Manager, you will be at the center of our mission to bring fairness and clarity to the recruiting process for all teams, and the insights you gain while working with our new customers will have an impact on the evolution of our retention and value-delivery strategies.

Reporting to the Head of Customer Success, you will partner with our Enterprise-level customers and advocate for increasing fairness and clarity in their recruiting processes. 

You will:

• Oversee the success of our customers, ensuring they realize the full value of the Datapeople platform
• Understand your customer’s needs, helping leaders to identify opportunities to expand our depth of engagement
• Use data to create success strategies and accelerate customer goals
• Document customer pain points and advocate for them internally
• Work closely with Account Executives on driving renewals and expansions
• Become an expert on the Datapeople platform and integrations, while keeping up with industry trends in recruiting, data, and analytics

This is a remote job and available to candidates with work privileges currently residing in the United States. To best serve our customer base, we are specifically interested in candidates based in the PST timezone.

You have:

• 3+ years of experience in customer success, including at a SaaS company
• 2+ years of experience working with Enterprise B2B customers, managing across teams/geographies, and presenting to senior leaders
• Familiarity with how recruiting teams are structured and the recruiting process
• Familiarity with customer success tool like Hubspot and Gong

Our benefits:

• Comprehensive medical, dental, and vision benefits, including company-funded HSAs
• Additional healthcare perks like company-paid life insurance and memberships to One Medical and Kindbody
• Retirement benefits through Slavic401k
• Generous leave policies including PTO, sick leave, and parental leave
• A home office stipend

We come to work every day with the mission of making opportunities more accessible and the recruiting process fairer for candidates. We’re a remote-first company with linguists, engineers, and scientists working all across the United States. For candidates residing within the United States, the anticipated salary range for this position is $110,000-125,000 with bonus eligibility and stock options. Actual compensation is determined by many factors including candidate experience and skills; location/market; and business needs.

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