Participant (Patient) Access Associate

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‑home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms.

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com.

Role Scope:

The Participant Access Associate is part of Habitat Health’s centralized, shared authorizations team within VBC Operations, supporting the scheduling stage of the referral process. In addition to the full range of appointment scheduling and visit logistics, this non-clinical role specializes in scheduling harder-to-place referrals, triages incoming phone and voicemail communications, and serves as a go-to resource for the team.

The role’s core accountability will include:

• Schedules appointments for all participants, including harder-to-place, out-of-network, and single case agreement placements, within strict regulatory timeframes, and escalates any risk to timeliness.

• Triages incoming phone and voicemail communications from participants, caregivers, providers, and care teams, resolving what is routine and escalating items that cannot be resolved.

• Manages day-of and pre-visit logistics, including confirmation and reminder calls, rescheduling no-shows, and deferring appointments that are not yet ready to schedule.

• Prepares and distributes visit documentation, including required records to specialists and schedules to providers who delivery care on-site.

• Coordinates with the Medical Records team to confirm visit records are returned and filed in the participant chart.

• Keeps appointment status accurate in the system of record and completes handoffs to the Authorizations Coordinator.

• Serves as a resource and escalation point for Patient Access Associates and helps train and onboard new team members.

• Protects the confidentiality of participant information in accordance with HIPAA regulations and company policy.
• Work with other departments on cross functional tasks and projects as needed
  

  Qualifications

  • High school diploma or GED required; 2+ years of experience in healthcare scheduling, referral coordination, patient access, or a healthcare call center required.
  • Associate’s degree preferred; Certified Healthcare Access Associate (CHAA) or similar certification is a plus; or an equivalent combination of education and experience
  • Experience scheduling specialty or hard-to-place appointments, including out-of-network providers, strongly preferred
  • Working knowledge of medical terminology and health insurance (Medicare/Medicaid)
  • Experience with electronic health records (e.g., Epic) and scheduling tools; proficiency in Microsoft Office
  • Strong problem-solving, prioritization, and phone communication skills, including handling high call volume
  • Bilingual skills (e.g., Spanish) preferred
  • Ability to adapt to changes and learn new systems quickly
  • Excellent verbal and written communication skills
  • A strong passion for our mission, with a high degree of empathy for the populations we serve.

  Compensation

  We consider an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, participation in the company’s equity program, and paid time off, including vacation and sick leave. The expected salary range for this position is $20.00 to $33.00 per hour and is bonus eligible. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

  Our Commitment to Diversity, Equity, and Inclusion:

  Habitat Health is an Equal Opportunity employer and is committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law.

  Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law. Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process

Vaccination Policy, including COVID-19

To help maintain a safe environment for our participants and team members, Habitat Health maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.

Habitat Health will consider requests for reasonable accommodation based on an applicant’s disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law.

As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction.

Our Commitment to Equal Opportunity and Inclusion

Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at Habitat Health are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision-making, or any other characteristic protected by applicable federal, state, or local law.

Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation.

If you require a reasonable accommodation to participate in the application or interview process, perform the essential functions of a position, or receive other employment benefits and privileges, please contact us at careers@habitathealth.com.

We encourage individuals from all backgrounds to apply, even if their experience does not align perfectly with every qualification listed.

E-Verify Participation Notice

Habitat Health participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States.

If E-Verify cannot confirm your authorization to work, Habitat Health will provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) to resolve the issue before any adverse employment action is taken, including termination of employment.

E-Verify is used only after an applicant has accepted an offer of employment and completed the Form I-9 and to the extent permitted by applicable law.

Habitat Health complies with all federal and state employment eligibility verification requirements.

Beware of Scams and Fraud

Habitat Health is committed to protecting job seekers from recruitment scams. Please ensure that you submit applications only through Habitat Health’s official careers website or authorized job boards.

Official communications from Habitat Health recruiters and team members will come from email addresses ending in @habitathealth.com. Habitat Health will never ask applicants to pay fees, purchase equipment, or provide sensitive financial information as part of the recruiting or hiring process.

If you receive suspicious communications claiming to represent Habitat Health, we encourage you to exercise caution and independently verify the communication before responding.

If you believe you have been the victim of a recruitment scam or fraudulent job posting, please report the incident to the Federal Trade Commission (FTC) through its fraud reporting website at reportfraud.ftc.gov.