Operations Manager, Communications / Marketing

WHAT WE’RE LOOKING FOR

Michael Baker International is seeking a strategic, highly organized, and data-driven Operations Manager, Communications/Marketing to support the operational effectiveness of our enterprise Communications and Marketing organization.

This role will help establish scalable processes, improve workflow and resource management, support budgeting and vendor administration, strengthen technology and reporting capabilities, and drive greater efficiency across the function.

The Operations Manager will serve as a key operational partner to Communications and Marketing leadership, connecting strategy with disciplined execution and developing the systems, processes, and insights needed to support a high-performing organization. This positioning preserves the core operational focus of the original Communications/Marketing Operations description

WHAT YOU’LL DO

• Support the operational planning and execution framework for the Communications and Marketing organization.
• Develop, document, and continuously improve workflows, processes, governance, and standard operating procedures.
• Support annual planning, budgeting, resource allocation, forecasting, and operational reporting.
• Establish and maintain dashboards and KPIs to measure Communications and Marketing performance, productivity, capacity, and results.
• Manage project intake, prioritization, workflow, scheduling, and resource planning across the function.
• Partner with Communications, Marketing, Content, Creative, Digital, Public Relations, and Social Media teams to improve coordination and execution.
• Evaluate and help optimize Communications and Marketing technologies, tools, platforms, and processes.
• Identify opportunities to automate repetitive activities and incorporate AI and emerging technologies into workflows.
• Manage agency, consultant, vendor, and technology relationships in partnership with functional leaders.
• Establish consistent standards for project management, campaign execution, documentation, and reporting.
• Develop executive-level reports and presentations that provide visibility into priorities, performance, budgets, and resource demands.
• Support change-management initiatives associated with new processes, systems, technologies, and ways of working.
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.

WHAT YOU NEED TO SUCCEED

• Bachelor’s degree in Marketing, Communications, Business Administration, Operations, or a related field.
• 8+ years of progressive experience in marketing operations, communications operations, business operations, project management, or a related discipline.
• Experience supporting or leading operations within a large, complex, or matrixed organization.
• Demonstrated success developing and implementing scalable processes and workflows.
• Strong project and program management skills.
• Experience with budgeting, forecasting, resource planning, vendor management, and operational reporting.
• Strong analytical capabilities with experience developing and using KPIs, dashboards, and performance metrics.
• Experience with marketing and communications technologies and workflow/project-management platforms.
• Excellent organizational, written and verbal communication, presentation, and stakeholder-management skills.
• Ability to effectively manage multiple high-priority initiatives in a fast-paced environment.
• Experience within engineering, architecture, infrastructure, consulting, professional services, or another complex B2B environment preferred.
• Experience with CRM, marketing automation, content management, project management, analytics, collaboration platforms, and AI-enabled tools preferred.

COMPENSATION

The approximate compensation range for this position is $111,652 – $175,868 per year. This compensation range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.

WHY CHOOSE US

• Medical, dental, and vision insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life, AD&D, short-term, and long-term disability
• Tuition reimbursement
• Professional and personal development
• Generous paid time off
• Commuter and wellness benefits

Michael Baker International, a leading provider of engineering and consulting services, including design, planning, architectural, environmental, construction and program management, has been solving some of the world’s most complex infrastructure challenges for more than 85 years with a legacy of expertise, experience, innovation and integrity.

Based in Pittsburgh and with over 100 offices nationwide, we partner with clients on everything from roads, bridges, tunnels, mass transit, and airports, to water treatment plants, arctic oil pipelines, environmental restoration and specialized overseas construction. We serve as a trusted adviser to the communities we serve, making them safer, more accessible, more sustainable and more prosperous.

We provide visionary leadership in facilitating transformational change for our clients. Our work delivers differentiating innovations and dedicated experts who challenge the status quo and share a world of diverse experience and an impassioned entrepreneurial spirit. We deliver quality of life.

We Make a Difference.

Michael Baker International is proud to be an Equal Opportunity Employer. Michael Baker International provides equal employment opportunity for all persons, in all facets of employment. Michael Baker International maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, creed, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, familial status, pregnancy or childbirth, genetic information, disability, protected veteran status, status with regard to public assistance, or membership or activity in a local human rights commission, or any other legally protected status.

EEO is the Law. Applicants to and employees of Michael Baker International are protected under Federal law from discrimination.

*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*There is no current application deadline. Michael Baker will continue to accept applications on an ongoing basis until the position is filled or no longer needed.