Customer Success Manager at #1 Loyalty Tech Startup

The only loyalty platform built for every traveler.
Instant rewards, points, or cash back… or run any combination at once. Laasie is the first AI loyalty platform to power a dual strategy that serves both leisure and business travelers simultaneously.

It’s an exciting time for our growing team of 40: we’ve raised a strong fundraising round from strategic investors, have a solid technology team, have achieved transformative results for our hotel partners and are looking to grow exponentially. We are looking for a Customer Success Manager that is excited to make an impact on the company’s growth.

Learn more about Laasie: https://laasie.ai/

Primary responsibilities:

• Deliver value and customer satisfaction through all stages of the customer lifecycle from onboarding through growth and renewal
• Build and nurture relationships with clients, hoteliers and travel partners
• Launch Laasie's products on clients' websites
• Help customers define, achieve, and exceed KPIs based on their business needs and desired outcomes with our platform
• Work with customers to identify growth opportunities to expand Laasie's footprint within their organizations
• Monitor adoption trends, share best practices, and work with customers to optimize their usage of Laasie
• Present effective business reviews to customers including analyzing and interpreting performance data, and providing optimization recommendations and client facing reports
• Be the voice of the customer within Laasie, collaborating with our product and tech teams to improve the customer experience
• Maintain a positive, empathetic and professional attitude toward customers at all times
• Able to resolve conflicts while maintaining calm and professional demeanor

What you bring to the table:

• Bachelor’s degree in Business or related field
• Demonstrated analytical, relationship-building, communication, and strategic problem solving skills
• 2+ years of industry/account management experience
• Ability to manage the challenge of juggling multiple accounts while providing excellent client service
• Great time management and organizational skills
• Great attention to detail
• Great with people – ability to work with internal and external teams and a passion for customer success
• Experience in the hotel industry/hospitality a plus