Customer Account Manager

We’re looking for a commercially minded Customer Account Manager who knows how to build strong client relationships, keep customers happy and identify opportunities to grow existing accounts.

This is a hands-on role where you’ll take ownership of a portfolio of existing customers, acting as their main commercial point of contact and making sure nothing falls through the cracks.

What you’ll be doing

• Managing and developing relationships with an existing portfolio of customers.
• Handling quotations, pricing, contract changes and renewals.
• Driving customer retention and identifying opportunities for account growth.
• Leading regular customer reviews and following up on agreed actions.
• Staying close to customer needs, identifying potential risks and addressing concerns early.
• Working alongside technical and service delivery teams to ensure customers receive the right support.
• Identifying additional services and opportunities within existing accounts.

Requirements

• Experience in account management, customer success or a similar commercial role.
• Confidence handling pricing, quotations and renewal conversations.
• Strong communication and relationship-building skills.
• Excellent organisation and the ability to manage multiple customer accounts.
• A proactive approach and a genuine sense of ownership.
• Comfortable working alongside technical teams in an IT services environmen