Principal Customer Success Program Manager
About Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
The remote Principal Customer Success Program Manager, reporting to the Customer Success Operations Director, will work across the global CS organization and its team members to accelerate the delivery of programs, and systems that scale. As an Individual contributor, engage with business stakeholders to drive continuous improvement and launch new programs . A successful candidate will have experience managing complex challenges and have the ability and commitment to influence and drive cross-functional initiatives to completion.
Responsibilities:
- Develop programs, and systems that scale to support the global Customer Success strategy.
- Operate autonomously; own end-to-end program in alignment with delivery teams.
- Partner with business and technology teams on priorities and requirements
- Promote accountability by holding yourself and the program team to their commitments and meeting the goals of the program.
What We’re Looking for (Minimum Qualifications)
- 8+ years of experience in a strategy, operations or program management role within Customer Success organization
- Bachelor’s Degree
- Proficient in software and collaboration tools (SFDC, Jira, Confluence, Asana)
- Mastery of analyzing data trends for operational risks and efficiencies.
What Will Make You Stand Out (Preferred Qualifications)
- Excellent problem-solver and critical-thinker with the ability to identify and remove barriers and enable teams to complete their goals
- Knowledge of project management methodologies and tools, Agile development, and user-centered design
#LI-Remote
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
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