Mango Voice: Senior Product Manager

Headquarters: Mountain West, US


Your Responsibilities:

  • Develop a deep understanding of what our customer needs. Insights will come from different places such as 1:1 calls with customers, support desk, surveys, in-app analytics and more.
  • Partner with leadership, support and technical teams to develop product roadmaps.
  • Research and conceptualize features that support business and user needs.
  • Identify and resolve friction-points our customers experience using our platforms.
  • Gather & analyze data to support product decisions.
  • Develop and maintain product documentation.

Some things you may do on a given day:

  • Participate in customer interviews with new or active users.
  • Conceptualize and mockup new potential features and use-cases.
  • Identify different segments of customers and analyze what features are most important to them.
  • Stay in touch with product & support teams to discover potential issues to be improved.
  • Collect & analyze usage-data to make data-driven decisions about new features.
  • Develop documents for new features or improvements to existing ones.
  • Give instructions and work together with a UX/UI-designer to turn your ideas into workable prototypes.
  • Test prototypes or designs to validate design concepts.


  • Minimum 3+ years of experience as a Product Manager for a software company
  • Experience in SaaS and Medical is highly preferred
  • Experience working remotely with a distributed team
  • Excellent interpersonal and communication skills
  • Strong troubleshooting and analytical thinking skills
  • You’ve got an eye for design and detail.

What you’ll get:

  • You’ll be working alongside the CTO and CEO as the head of product.
  • You’ll get a salary that matches your skills.
  • You’ll own challenging and rewarding projects.
  • You’ll work remotely with flexible hours.
  • You’ll grow with us long-term.

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