Customer Service Specialist – Airbnb Team

Roses are red, violets are blue,
Customer Service Specialist, 
we want to hire you! 
Find your match with this work from home job that you can do anywhere from Latvia, and get on the most exciting customer service journey yet! 🚄


How we work is simple: Concentrix + Webhelp is a business outsourcing company, meaning, we offer our services to other companies to help them handle customer service, finances and other business processes. As our colleague, you will be employed by Concentrix + Webhelp but supporting the clients of Airbnb.

What you will be expected to do is answer different customer inquiries via email or phone in Russian & English and come up with solutions in cooperation with your Team Manager. These can be related to bookings, cancellations, or other lodging-related queries. You’ll work in 8 hour long shifts 5 days a week, ranging from 9:00 to 0:00 from Monday to Sunday, giving you a better chance to manage your free time.

So, what can we offer you?

🏠 A job you can do from the comfort of your home
🖥️ Computer, monitor, and the small equipment you’ll need to do your work
💵 Monthly salary of 1150 Eur (Gross)
✈️ $300 travel coupon from Airbnb every 6 months to fuel your travel needs.
👩🏻‍⚕️ Good health insurance including gym and dentistry + paid mobile phone bill (after probation)
💳 Bonuses based on performance up to 100 Eur/month
📈 Actual growth opportunities
👯‍♀️ Supportive and fun coworkers 

We think we’ll be a great match if you’re fluent in Russian and English, and have previous experience in customer service, especially in a call center environment! 

If that sounds like you, all you’ll need to do is complete our recruitment process which consists of an English and Russian language test, two interviews and, finally, a reference + clear criminal background check. 

So come on, click the apply now button – let’s see how we fit together! 🤩

START: March 15th, 2024

LOCATION: Work from home (we are only reviewing candidates who are living in Latvia)

EMPLOYMENT TYPE: Permanent or temporary (6-month contract), depending on candidate needs

WORKING HOURS: Monday to Sunday, 9:00 to 0:00 (40 h/week)

LAST APPLICATION DATE: 24/02/2024 (please send your application in English).

We are proudly one team, one company. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

#English #Russian

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