Customer Service – Community Manager

Company Description


                 “Great flexibility, support, and communication”

“Friendly and professional environment”   “Great place to work remotely”

“Diverse with lots of opportunities”       “I’ve never enjoyed a job as much”

Proud of our Finnish heritage, BrickBrands has been in the business for over 6 years providing 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures.

BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak.

As part of a fast-paced environment, the need for additional resources appears constantly. Therefore we aim to build a pool of talented individuals and have our very own ongoing recruitment. Searching for individuals who are highly interested in social media, marketing, and customer experience to be a part of the global environment and learn the BrickBrands Way

Job Description

Here’s What You Will Do:

  • Use our online platform to monitor content
  • Manage and serve as a point of contact for the brand’s social media platforms/profile and presence
  • Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive
  • Maintain constant communication with your shift manager to resolve any issues or questions
  • Closely work with clients to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly
  • Rapidly identify any online communication, whether it’s plain text or a meme
  • Understand brand policies and guidelines, in order to effectively analyze  information and be able to make the correct decisions in moderating each content in a timely manner
  • Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation
  • Keep up to date to the latest social media trends and emerging social media platforms in the industry

Here’s What You Will Need:

  • A High School Diploma or equivalent
  • A personal PC/laptop with a working webcam
  • General knowledge and interest in various social media platforms (Facebook, Instagram, LinkedIn, Discord, etc) 
  • A good working home environment with a stable internet connection
  • Must have experience in social media/community management
  • Any form of experience in Social Media, Content Moderation and Customer Service (non-voice) is a plus!
  • The ability to work an 8-hour shift, on a rotating schedule, and be flexible to work on weekends.
  • Excellent communication skills in English and Spanish, both written and oral. Additional languages are a PLUS!
Additional Information

The Perks BrickBrands Offers:

  • 100% Remote position
  • Healthcare reimbursement
  • Continuous learning experience & career growth opportunities
  • Offers competitive compensation based on location market rates
  • A great opportunity to work with some of the world’s coolest and most innovative brands
  • A welcoming environment where even your feedback and suggestions are all being taken into consideration
  • Enjoy working in a diverse & global team environment – BrickBrands team members come from different backgrounds

If you are interested in an opportunity to work closely with brands, send your CV in ENGLISH

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