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Role Description

The Bilingual Customer Relations Specialist is responsible for increasing short- and long-term revenue growth potential at targeted Financial Institutions and effectively communicating and managing the nuances of the cultural requirements.

• Serve as educator to Financial Institutions concerning all services, products, and processes offered by Deluxe through direct client contact, relationship building, and marketing.
• Individually or in partnership with Client Sales Executive, meet with non-English speaking clients and/or potential clients.
• Develop new relationships with potential non-English speaking clients.
• Maintain and strengthen relationships with non-English speaking clients.
• Travel to local, area, regional, or national locations to source new clients, develop existing client relations, and/or manage clients to increase service levels.
• Serve as client manager, liaison, and relationship specialist between Account Managers and Financial Institutions and end users/customers.
• Attract and retain customers to achieve or exceed business goals, accuracy, and customer satisfaction goals through bilingual/cultural knowledge and understanding of current and emerging market trends.
• Provide clear direction and training to Team Manager, Client Sales Executive, and other Deluxe personnel concerning cultural understandings, opportunities, and relationship-building between non-English speaking clients and Deluxe employees.

Qualifications

• Fluent in Mandarin and English
• Customer service, customer development, and/or customer maintenance experience
• Basic computer operation skills
• Basic Microsoft Office Suite knowledge

Requirements

• Bachelor’s degree or equivalent with focus in Marketing or Customer Service (preferred)
• Strong attention to detail
• Must be 18 years of age or older

Compensation

The compensation range for this position is $20.00 – $24.50 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience, and take into account internal equity.

Benefits

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement