Application Support Specialist

About GrowthExpertz

At GrowthExpertz, we are a team of passionate and experienced professionals who are dedicated to helping businesses grow. We offer a variety of services, including SEO, SEM, social media marketing, content marketing, and staffing. We have a proven track record of success and have helped many businesses achieve their growth goals. We are here to help you grow your online presence and revenue, and find the best talent to help you achieve your goals.

About the Application Support Specialist Role

Our client specializing in healthcare and financial planning is looking for an exceptional Application Support Specialist to join their team! This is a remote, full-time position where you will be responsible for managing the submission of Medicaid and long-term care applications and serving as a client advocate.

As an Application Support Specialist, you will work under the supervision of the Application Team Manager, collaborating with team members to ensure a smooth and efficient application process. Your responsibilities will include processing applications, communicating with clients and government agencies, tracking application status, and advocating for clients during appeals.

In this role you will:

  • Manage and process Medicaid and long-term care applications, ensuring accuracy and completeness.
  • Communicate effectively with clients, team members, and government agencies.
  • Track application status, providing timely updates and addressing inquiries.
  • Research and stay informed about relevant regulations and eligibility requirements.
  • Advocate for clients during appeals and ensure their needs are met throughout the application process.

You ideally have:

  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • 1-2 years of experience in a professional office setting or related field
  • Working knowledge of Medicaid and/or long-term care applications
  • Strong organizational skills and attention to detail
  • Proficient in Google Suite products and document management tools

Preferred Qualifications:

  • Professional background in the Medicaid long-term care industry
  • Hands-on case management experience
  • Experience working in a fully remote environment, using cloud-based productivity tools
  • Experience using a CRM or similar project management database

Benefits:

  • Starting compensation of $18.50 per hour
  • Paid time off for federal U.S. holidays and additional personal time off (PTO)
  • Work computer, related software/hardware, and internet stipend
  • Health insurance reimbursement program (QSEHRA)
  • Opportunities for career advancement and professional development
  • Comprehensive training and mentorship

If you have a passion for helping individuals and families navigate the complexities of healthcare and financial planning, particularly in the areas of Medicaid and long-term care, we encourage you to apply for this rewarding position!

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