Technical Support Specialist

Job Title: Technical Support Specialist
Location:
Remote (EST Time zone)

Work Schedule: Monday – Friday, 08:00 am to 04:00 pm EST

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Client Overview:

Sagan represents a dynamic and forward-thinking company that helps people achieve their dreams of financial, location, and time freedom. Their leadership culture serves, supports, and empowers all team members with a keen sense of loyalty and inclusion. They are fully remote, allowing you to work from anywhere in the world!

As a Technical Support Specialist, your primary role is to onboard new franchisees and provide ongoing technical support and maintenance for them! You’ll be an essential bridge between our franchisees and Home Office, responsible for providing ongoing support and rolling out improvements made by Corporate to all franchisee accounts.

You are an ideal candidate if you are a tech-savvy, solution-focused self-starter, able to collaborate and support our diverse team and franchisees. Your role as a servant leader in our remote environment requires a strong sense of initiative, exceptional organizational skills, and the ability to multitask effectively. Critical thinking and proactive problem-solving are key, ensuring you always follow through on commitments.

As the Technical Support Specialist, you will be responsible for:

  • Assisting in setting up tools and technical aspects for new franchisees.
  • Coordinating with vendors to ensure seamless franchisee launch readiness, as well as ongoing maintenance and improvements.
  • Providing ongoing tech support, resolving issues efficiently.
  • Conducting periodic audits of franchise software and tools for compliance and efficiency.
  • Working closely with Corporate to ensure improvements across all franchises.
  • Training and coaching franchisees in how to use their tech stack.
  • Keeping all technical documentation up-to-date, ensuring that franchisees have access to the latest information and guidelines.
  • Monitoring the performance of the tech setups across franchises and preparing reports for corporate management.

The Must Haves:

  • Proficiency in software systems.
  • Ability to troubleshoot and resolve technical issues.
  • Strong communication skills to collaborate with various stakeholders and vendors.
  • Strong analytical skills for monitoring tech performance and creating reports.
  • Adept in maintaining and updating technical documentation.
  • Committed to continuous learning and adapting in the technology landscape.

It is an Asset to Have:

  • Experience managing CRM systems (we use HighLevel).
  • Experience in performing technology audits and ensuring regulatory compliance.
  • Expertise in training and guiding others on technological tools and systems.

Why Join the company:

  • Our business model helps people achieve their dream of financial, location, and time freedom.
  • Servant leadership culture that serves, supports, and empowers all team members with a keen sense of loyalty and inclusion.
  • Fully remote – you’ll be on during set business hours, but you can work from anywhere in the world!
  • Opportunity for MASSIVE career growth

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