WOTC Customer Success Representative

Company Description

As the world of work evolves, human capital management must keep pace.  Employers have been seeking scalable, client-focused alternatives.  In response, Experian has brought together the industry’s leading experts to offer the best of the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation.  We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.


Job Description

About the Role

You will support inbound and outbound client inquires that ensure we deliver on 90%+ of client commitments. You focus on timely and meaningful communication to meet client needs. You discern which approach generates the highest probability of success to meet client needs with minimal information from the client.

You’re a great fit, if:

  • You earned your stripes (2+ years working with clients, bachelor’s degree)
  • You enjoy helping others
  • You thrive in evolving environments
  • You like to learn
  • You make lists
  • You find satisfaction marking off to-do items
  • You have a knack for puzzles and identifying patterns
  • You work alone though you enjoy supporting your team-mates
  • You provide feedback and believe in continuous improvement

What you get:

  • Full benefits: medical, dental, 401k match
  • Generous Work from Home and paid time off policies
  • Annual performance bonus
  • Flexible Spending Account and Healthcare Spending Account
  • Deferred Compensation option
  • Education assistance
  • Maternal and paternal leave


Additional Information



Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above.  Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education.  This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact… the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!

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