UX Researcher

The team of experts providing analytical services to healthcare clients is looking for a great UX Researcher.

You will join an international team of first-class professionals who are passionate about creating products that improve the quality of medical services.

The company offers exposure to a variety of industries and technologies, room to grow as a professional, time in projects to learn new skills and an opportunity to work with phenomenal coworkers, some of the best people on the planet.

As a UX Researcher you will:

  • Recruit end-users and conduct qualitative and quantitative research through user interviews, surveys, UX tests, and other methods;
  • Produce artifacts such as Customer Journey Maps (CJM), portraits of target audiences, and Job to be Done (JTBD) needs;
  • Collaborate with the product and design teams throughout the entire research life cycle;
  • Work with product analytics, leveraging metrics to understand user behavior and inform design decisions;
  • Create a final research report highlighting the entire process and key insights for further decisions;
  • Address challenges related to UX problems of the product by generating new hypotheses, working closely with the product and design teams;
  • Develop strategies and solutions to improve onboarding processes for new and existing users.

Requirements:

  • 3+ years of proven experience as a UX Researcher with a focus on B2B products;
  • Strong background in recruiting users and conducting interviews, surveys, and UX tests, along with other research methods;
  • Fluent in English;
  • Excellent communication skills to collaborate with product teams, stakeholders, and end-users;
  • Strong problem-solving skills, particularly in addressing UX challenges, improving product usability, and onboarding processes for diverse user groups;
  • Experience in developing artifacts such as Customer Journey Maps and personas’ portraits;
  • Demonstrated design skills, including creating mock-ups, user flows, wireframes, or prototypes;
  • Familiarity with product analytics and the ability to leverage metrics to inform product decisions;
  • Experience working with BI and analytics products is a plus;
  • Experience working with the USA target audience and/or the health industry is a strong plus.

Benefits:

  • Flexible working hours;
  • Completely remote work;
  • Interesting projects to work on;
  • Exposure to a variety of industries and technologies;
  • Paid vacations and sick leaves.

#Li – remote

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