Tonomo: Customer Success Manager

Headquarters: Chicago


This role is a full-time, long-term position with growth in mind. The following duties describe your first 3 months of activities to train and learn the system

Level 1 Customer Support

  • Resolve inbound customer support issues over Slack, taking customer meetings as needed.
  • Process inbound automated reports and escalate them to appropriate teams.
  • Proactively pursues errors and bugs before customers find them.

Custom Success Coordinator
  • Assists Customer Success Manager (CSM) in onboarding new accounts on back-end tasks.
  • Communicates with customers via Slack to ensure they complete their tasks on time.
  • Collects and presents customer data to CSM on usage, customer satisfaction, and growth.

Customer Success Manager
  • Once you are trained and ready, you will be assigned a book of business to manage
  • This includes onboarding, ongoing support, coaching, and growing into a product and industry expert.

About You

Our ideal candidate:
  • Engaging to talk to. You can build relationships with customers over remote meetings and Slack.
  • Experience working with customers who are beyond busy
  • Proactive. You don’t wait for something to get worse, you fix it when you see it.
  • 2-4 years in Customer Service/Success, ideally with American businesses.
  • Fluent in spoken and written English.
  • Can perform most of their working day during North American timezones.
  • Works 100% remote in a professional environment with quality internet, webcam, and microphone

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