– This is a phone support role.
– Experience in a SaaS Start-up
– Training is from 8PM to 5AM Cambodia Time (2-3 weeks)
– Post-Training Shift is from 5AM – 2PM Cambodia Time
– Can work weekends
– This is a contract position
– Previous experience in B2B/customer-facing role
– Comfortable writing/speaking English
– You are comfortable with extensive knowledge of various tools/tech i.e Zendesk, Slack, Jira, Confluence, Google apps
– Customer-centric, adaptable, and common sense describes you best
– Please attach your Resume or CV
– Assist our clients with various issues that might come up in the Hostaway platform via Phone and Email.
– Ability to understand the sense of urgency and balance that with quality responses leading to solving customer issues.
– Ability to write documentation and update User Guide as needed.