TaxJar: Sales Operations Generalist

Headquarters: Remote – US


TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 20,000 businesses. 

We know sales tax isn’t fun for anyone, so we’re determined to ease the burden with an exceptional customer experience. To achieve this, we provide the same incredible quality of life for our team members as we do for our customers by creating a professional, unique, award-winning place to work. We have many different backgrounds and lifestyles, and everything we do is guided by our core values:

  • We do the right thing for our customers
  • We’re a team, built on trust
  • We’re proud to be remote
  • We’re in control of our own destiny

We’re a happy team and we all really love what we do. We’re fast-growing, fully-distributed, talented, and driven. We live all across the US, working from our homes, local libraries, co-working spaces, airstreams – pretty much anywhere we can and do accomplish great work

We’ve created a space where high-achievers can succeed, but are also safe to fail. We’re profitable and focused on growing TaxJar sustainably, and we believe a diverse team can create better solutions for our customers.

We’re looking for people who:
  • Are based in the US
  • Value working remotely
  • Excel at communication and collaboration
  • Highly value working with people they like and respect
  • Are open and accountable
  • Are confident with their skills and who love being part of a team (we’re peers here, no egos please) but are also comfortable working asynchronously
  • Want to make a positive impact at TaxJar and who aren’t afraid to fail

The Opportunity

Our current team of 160+ people is growing quickly, and we have an immediate opening for an experienced Sales Operations Generalist who will help us drive sales velocity, efficiency, scalability, and overall process excellence.  This role is perfect for a creative problem-solver who takes the time to understand what makes a sales system tick, while digging deep into the data to identify opportunities to make the sales system thrive.

 What You Will Be Doing
  • Partner with Finance and Senior Management to develop, implement and maintain KPIs, leading indicator analysis, pipeline reports, dashboards and scorecards
  • Develop, implement, and lead strategy to improve and optimize TaxJar’s sales processes and tools with an eye toward continuous improvement and overperformance
  • Own and coordinate the annual sales process planning, including sales budgeting, quota setting and modeling
  • Partner with Finance and Sales Leadership to design and administer the sales commission programs, including governance on design, quota development, budgeting and tracking – ensuring incentives drive desired behaviors and results
  • Work with our Product and Marketing teams to align GTM strategy and execution model to our product roadmap
  • Stay on top of the evolving sales technology landscape and make proactive recommendations around tools and capabilities that will drive growth, scalability, and efficiency within TaxJar’s sales process
  • Report to the VP of Sales Operations

 What You Bring to the Table
  • 4-8 years of professional experience in Sales or Revenue Operations
  • Creative problem solver who thrives in a fast-paced, dynamic environment
  • Mastery of Salesforce objects and reports
  • Proficiency with Microsoft Excel
  • Familiarity with BI tools (Tableau) and database languages (SQL) a plus
  • Excellent communicator and collaborator; able to work with both technical and non-technical teams
  • Demonstrated ability to be proactive, self-driven, and make practical trade-offs when necessary
  • Ability to foresee and analyze project risks and develop risk management plans
  • Comfort with navigating ambiguity

What You Will Get in Return
  • Excellent health, vision and dental benefits
  • Flexible vacation
  • Company holidays, plus mandatory Birthday holiday
  • 12 weeks paid parental leave for all employees
  • 4 hours volunteer time per month
  • Biannual all-company in person summits (paid for by us, of course!)
  • $1,000 annual Professional development credit
  • $250 Home office stipend
  • 401k Plan
  • Equity in a profitable company
  • Monthly perks reimbursement ($100 a month to appreciate your teammates, Netflix, Amazon Prime, gym membership, home internet etc.)

Please visit for a full list of our amazing benefits for full-time employees, and to learn more about our values and how we work. You can learn more about our hiring process here.

 If you send us a referral for someone who may be a great candidate for this role, we’ll pay you $1,000 if we hire them. To refer someone, please email their full name to and add “Candidate Referral – [Job Title]” to the subject line once the individual has applied for a role.

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