bloXroute is seeking a highly motivated and customer-focused Support Engineer to work directly with our support team. In this role, you will help to resolve technical issues, assisting users with product-related problems, and ensuring a smooth and positive experience. You will collaborate with cross-functional teams, including engineering and business, to resolve issues and improve product functionality.
Responsibilities
Provide first-line support to customers in the APAC regionTroubleshoot and resolve issues by working with the DevOps and Engineering teamsHelp users with basic maintenance and issue resolutionSpot service issues and quality gaps across different blockchainsClarify quality expectations from the Dev and Product teamsUse data to suggest improvements and support overall service qualityRequirements
Minimum of 2 years of experience as Support EngineerFully remote, based in Asia, cover Asia time zone and flexible with work arrangementsFluent in both English and MandarinLinux experienceAWS experienceKnowledge and experience with blockchain and crypto technologyGood understanding of crypto industry in APAC region is a plusExcellent presentation skills, ability to simplify technical data into crystal clear ideasCreative and entrepreneurial person with excellent teamwork skills and startup attitude
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