Work All Remote

Headquarters: LATAM

URL: http://somewhere.com

Job Title: Digital Marketing Enablement Specialist
Location: Remote, offshore. Open to candidates from LATAM and South Africa.
Department: Customer Success / Marketing
Type: Full-Time

About the Role

We’re looking for a passionate and strategic Digital Marketing Enablement Specialist to drive education, engagement, and adoption among our smaller client segment. While Account Managers focus on larger clients, this role will ensure that smaller customers are empowered to succeed through scalable, proactive support — including webinars, content, and enablement materials.

You will be instrumental in helping clients become self-sufficient, maximizing the impact of their digital marketing efforts using the company’s marketing solutions platform.

Key Responsibilities

• Customer Enablement & Education

  • Plan, host, and continuously improve monthly interactive customer webinars focused on feature adoption and campaign strategies.

  • Deliver engaging educational content that inspires action and builds customer confidence in using the tools.

• Content Creation

  • Develop and maintain high-quality enablement assets including:

    • Campaign templates

    • Short-form video tutorials (e.g., Loom, Descript)

    • Use-case-specific playbooks (onboarding, card activation, re-engagement, etc.)

    • Feature and onboarding guides

• Knowledge Management

  • Build, manage, and evolve the Knowledge Base or Customer Hub, ensuring it is current, accessible, and valuable to customers.

• Cross-Functional Collaboration

  • Partner with Digital Marketing Consultants to curate and showcase customer success stories and top-performing campaigns.

  • Collaborate with product and customer success teams to translate field insights into scalable content.

• Content Strategy & Optimization

  • Monitor usage and performance of enablement materials.

  • Identify gaps and iterate based on user feedback, engagement data, and product updates.

• Scalable Operations

  • Help design and implement repeatable, scalable enablement processes to support growing customer needs efficiently.

About You

• 2–4 years experience in digital marketing, customer education, or content creation.

• Strong understanding of marketing automation tools, campaign planning, and customer journeys.

• Experience creating and delivering engaging content, particularly videos and live webinars.

• Excellent communication skills — both written and verbal.

• Ability to translate complex features into simple, actionable instructions.

• Familiarity with tools like Loom, Descript, Notion, Intercom, or similar platforms.

• Proactive, self-starter mindset with a passion for customer success and education.

Nice to Have

• Experience in SaaS, fintech, or mobile marketing.

• Background in instructional design or training.

• Previous ownership of a customer-facing knowledge base or help center.

Why Join?

You’ll join a fast-growing, customer-focused company where your work will directly impact client success and platform adoption. You’ll have the freedom to innovate, iterate, and scale educational efforts that help businesses thrive.

Go to posting –> https://weworkremotely.com/remote-jobs/somewhere-digital-marketing-enablement-specialist-remote-latam-36178510861