ServiceNow Technical Architect

A ServiceNow Technical Architect provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer’s ServiceNow environment. In addition, an Architect will work on developing the Crossfuze product suite and provide mentoring to less senior technical resources.

  • Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
  • Coordinate with the Crossfuze Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
  • Lead functional and process workshops with Customer
  • Translate business needs into technical requirements
  • Answer technical and application configuration questions
  • Advise internal resources and customers on ServiceNow process and development best practices
  • Create complex technical designs to meet Customer needs
  • Configure and customize new applications and modules
  • Implement new functionality for customers while using ServiceNow best practices
  • Assist in troubleshooting ServiceNow upgrades, patching, and release management
  • Provide analysis of problems and possible solutions
  • Produce detailed documentation on all work completed
  • Lead technical implementation teams including code review for less experienced consultants
  • Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient.
  • Conduct technical training and knowledge transfer sessions.
  • Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
  • Other duties as assigned and requested



  • Excellent communication skills and a strong personal commitment to quality service
  • The ability to work independently and with a team
  • Ability to work remotely and with remote resources as needed
  • Ability to work with different personalities with varied skill levels
  • Ability to understand and implement complex end-user requirements
  • Ability to effectively organize work across multiple projects
  • 5+ years of experience implementing, configuring, and customizing ServiceNow
  • Bachelor’s Degree or equivalent work experience
  • Minimum of 4 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
  • Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals
  • Working experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) or Specific process area.
  • Working knowledge of relational databases
  • Directory service integration experience (Active Directory, LDAP, etc.)
  • Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)
  • Web Services integrations (SOAP, REST)
  • ServiceNow Fundamentals Certification required
  • ServiceNow Implementation Specialist in two or more applications preferred



  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP – Group RRSP
  • Group Life – AD&D – Critical Illness Insurance
  • Paid Time Off Benefits
  • Work From Home – Flexible hours
  • Training & Development


Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

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