Position Title: Service Center Assistant (Remote)
Location: Remote – Based in USA
Estimated Start Date: ASAP
Duration: 12 Months
Pay Rate: $30.00 – 35.00/hour
Education Required: High School Diploma or GED
Shift: Monday to Friday, 8:00 AM – 5:00 PM (Occasional overtime or weekends as needed)
Primary Purpose
We are seeking a dedicated and detail-oriented Service Center Assistant
to join our Contact Center team. This role is responsible for managing
both inbound and outbound calls related to product recalls. The ideal
candidate will demonstrate empathy, professionalism, and strong
communication skills while providing accurate and timely support to
customers. This is an excellent opportunity to contribute to customer
safety and satisfaction.
Key Responsibilities
- Handle Inbound & Outbound Calls: Respond to customer inquiries related to product recalls with professionalism and empathy.
- Communicate Recall Information: Clearly explain recall procedures, timelines, and solutions to customers.
- Document Interactions: Maintain accurate, detailed notes of all customer communications and resolutions.
- Troubleshoot Issues: Guide customers through recall-related concerns and provide next steps or solutions.
- Team Collaboration: Coordinate with cross-functional teams such as Training and Quality Assurance for complex recall issues.
- Ensure Compliance: Follow all company and regulatory guidelines for recall handling and documentation.
- Customer Feedback: Report customer insights and trends to help improve recall processes.
- Confidentiality: Handle sensitive information in compliance with privacy protocols and data security standards.
Qualifications
- High school diploma or GED required.
- Additional education or training in customer service is a plus.
- Minimum of 1 year of customer service or call center experience preferred.
- Experience in a recall or quality assurance environment is highly desirable.
- Ability to type a minimum of 35 words per minute.
- Must have a cell phone with cellular data for system authentication.
Skills & Competencies
- Strong verbal and written communication skills.
- Proven problem-solving and critical thinking abilities.
- Proficiency in basic computer applications and the ability to navigate multiple systems.
- Solid understanding of Microsoft Office (Word, Excel, Outlook).
- Excellent organizational and interpersonal skills.
- Able to work independently and in a collaborative team environment.
- Experience with customer service software or CRM tools preferred.
- Flexible and adaptable to changing priorities in a fast-paced environment.
- Ability to set up and tear down work equipment as needed for remote work.
Additional Responsibilities
- Perform other duties as assigned.
- Must be flexible to work full-time (8 AM – 5 PM), with possible overtime or weekend shifts.
Work Environment
- This role is fully remote, with the option to work from our HQ or retail locations.
- You’ll play a vital role supporting our members, so schedule
flexibility between 8AM and 5PM Monday – Friday
Apply online today!
An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
#LI-Remote
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