Senior Technical Support Engineer

JOB TITLE: Senior Technical Support Engineer – All Latam

LOCATION: LATAM – Remote

COMMITMENT: Full-time

Our client is looking for a Senior Technical Support Engineer, an resolution expert to help address any customer questions or issues that are raised. This includes developing subject matter expertise within the customer support department and collaborating with other team members across various technologies and issues so that we can deliver a great customer service experience to our customers. A successful candidate will be able to quickly gain an understanding of the solution, customer use cases, and overall technology platform. 

Responsibilities: 

  • Offer technical support to our customers around our API integrations and on-boarding.
  • Completing the import process of data from competing systems like Shopify, WooCommerce, Square etc.
  • Creating tooling to make importing new customers easier.
  • Proactive interest to increase customer satisfaction and deepen customer relationships Comfortable and willing to engage with customers where needed.

 

Qualifications:

  • 4+ years of previous enterprise software support experience with a demonstrated ability to troubleshoot technical issues in complex software environments.
  • Working knowledge of the technology platform components, including but not limited to:
    -Web applications running on modern SaaS stack
    -REST-based API services, JSON and scripting, Postman
    -SSO / SAML / ADFS and general security concepts and controls
    -Enterprise Email, Telephony, and Web Chat infrastructure and configurations
    -Reporting, analytics, and data flow across multiple web-based and on-premise platforms.
  • English level: Professional.
  • Nice to Have: Azure.

 

About Builders:

Builders leverages highly skilled distributed engineering teams with Latin America’s top software talent. Connecting top technology startups, mid-size companies and large enterprises across North America with superior tech talent needed to innovate, compete and excel in their field of business.

Our Benefits:

  • Paid online learning.
  • Sponsored certifications.
  • In-person events throughout the year.
  • Online hack-a-thons / coding challenges.
  • Access to a community of talented individuals like yourself across Latin America. Offering a wealth of knowledge sharing and learning.
  • Generous PTO plan and local holidays paid
  • Payment in USD.

 

 

 

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