SDE-2 Backend

About us:
Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.
At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers.
We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $22 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.
As a Software Development Engineer II at Hiver, you will have a critical role to play to build and scale our product to thousands of users globally. We are growing very fast and process over 5 million emails daily for thousands of active users on the Hiver platform. You will get a chance to work with and mentor a group of smart engineers as well as learn and grow yourself working with very good mentors. You’ll get the opportunity to work on complex technical challenges such as making the architecture scalable to handle the growing traffic, building frameworks to monitor and improve the performance of our systems, and improving reliability and performance. Code, design, develop and maintain new product features. Improve the existing services for performance and scalability
What you will be working on:
  • Own the complete product lifecycle, from coming up with the right product features for customers, system improvements, and addressing tech debt followed by deciding the technical approach, sizing up the work and effort, and forming the release strategy
  • Act as a role model for ensuring code quality at Hiver. Extensively participate in code reviews across multiple projects
  • Coach junior engineers with code comments, documents, and presentations. Promote the best coding and testing practices across the team
  • Track record of assessing the fairly accurate expected time of arrival (ETA) for large & complex projects and working with a team to meet these timelines with high confidence
  • Engaging in brainstorming sessions to thoroughly understand the problem, crafting innovative solutions through thoughtful design, developing the system with precision, and ultimately overseeing a successful release.
  • Instrumenting and troubleshooting distributed systems.
  • What we are looking for:
  • A minimum of 3.5  years of professional experience as a Backend developer in Python or other backend scripting languages ( Node.js, Php, Ruby )
  • Why should you join us?
    Join the Winning Hive! –  Become a part of our hive, where success isn’t just a goal; it’s a way of life. With WAW and ETHR victories under our wings, we’re not just winning awards; we’re shaping a culture that celebrates excellence. Your journey here is not just a career; it’s a winning adventure!
    People First, Always!  We’re not just about products and profits; we’re advocates for the long game – where people take the spotlight. Dive into a workplace where culture is our crown jewel. Don’t just take our word for it; check out the reviews on Glassdoor!
    Freedom & Responsibility – Spread Your Wings!   Experience the thrill of freedom paired with the responsibility to soar. We believe in giving you wings, not just to fly, but to take charge and make a real impact. It’s like being an eagle in a sky full of possibilities.
    Entrepreneurial Team Spirit!  Join a team that’s not just a group of employees but a bunch of go-getters with an entrepreneurial spirit. Here, your ideas don’t just find a home; they find a launchpad to take off and make a mark.
    Exponential Growth Awaits!  Be part of a journey where growth isn’t just a goal; it’s a guarantee. We’re on an upward trajectory, and your career can ride the wave of our exponential growth. Get ready to see your professional graph shoot through the roof!
    Wellness Matters – Body & Mind!  Your health, both physical and mental, is our priority. Enjoy the tranquility of knowing that your well-being is in good hands. Because a happy and healthy Hiver is a hive that thrives!

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