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Role Description
This role involves developing and maintaining relationships with insurance companies as a Patient Account Specialist. Individuals who excel in this role are highly ambitious, results-driven, and comfortable thinking “outside the box”.
- Collect payment from insurance companies on outstanding patient balances
- Research and resolve problem accounts as needed
- Maximize collections to achieve collection performance goals
- Identify trends and perform root cause analysis on unpaid and underpaid claims
- Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor
- Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives
Qualifications
- High school diploma or GED, required
- Associates or Bachelor’s degree, highly preferred
- Ability to research and problem solve, using analytical and critical thinking skills
- Healthcare and medical billing/collections experience is preferred
- Intermediate computer proficiency in Microsoft Office including: Word, Excel, and Outlook
- Demonstrated history of resolving challenging issues
- Deeply built values of TEAM!
Benefits
- A Fun, relationships-based culture-patient- and teammate-driven team
- Working for a company stability-as the nation’s largest independent provider of dialysis services
- Receive award-winning training, as noted in Training Magazine Top 125 award-winning education
- Opportunity for multiple career paths across a variety of cutting-edge modalities
- Rewards for your STELLAR performance
- Clinical outcomes consistently ranked above the national average-treating more than one-third of the dialysis population (approximately 100,000 patients!)
- Exceptional benefits-including the healthcare industry’s most generous profit-sharing program
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