Workers’ Compensation Claims Supervisor

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store
The Workers’ Compensation Claims Supervisor is responsible for overseeing a team of workers’ compensation claims professionals handling medical-only, lost time, and complex workers’ compensation claims. This role ensures claims are managed effectively, in compliance with regulatory requirements, company guidelines, and client expectations. You will provide leadership, coaching, and technical expertise to claims staff while supporting timely claim resolution, cost management, and successful return-to-work outcomes for injured workers.

** Must have an active FL 5-20 or 6-20 license **

Key Responsibilities

Team Leadership & Development

• Supervise and mentor workers’ compensation claims adjusters handling medical-only, lost time, and complex claims.
• Provide coaching, performance feedback, and technical guidance to claims staff.
• Support recruitment, onboarding, and professional development initiatives for claims team members.
• Monitor workload distribution to ensure efficient claims handling and service delivery.

Claims Oversight

• Review complex or high-exposure workers’ compensation claims and provide guidance on claim strategy.
• Ensure proper claim investigation, documentation, and reserve management.
• Monitor claim handling practices to ensure compliance with workers’ compensation regulations and company standards.
• Approve claim settlements within assigned authority limits.

Medical & Return-to-Work Coordination

• Partner with Nurse Case Managers and medical providers to support effective treatment and recovery outcomes.
• Ensure appropriate return-to-work strategies are implemented when applicable.
• Monitor medical management strategies to support efficient claim resolution.

Client & Operational Performance

• Serve as a point of contact for clients regarding claim performance and program updates.
• Monitor operational metrics including claim duration, reserve accuracy, and claim outcomes.
• Support leadership with reporting and operational insights related to workers’ compensation claims performance.

Skills, knowledge & expertise

• 5+ years of workers’ compensation claims handling experience.
• Must have a FL 5-20 or 6-20 license
• Prior supervisory or leadership experience preferred.
• Strong knowledge of workers’ compensation laws, regulations, and claim handling practices.
• Excellent leadership, analytical, and communication skills.
• Oversees day-to-day claims operations for an assigned team.
• Provides direct leadership to claims adjusters.
• Monitors team productivity, service delivery standards, and file quality.
• Conducts file reviews and supports quality initiatives.
• Assists with staffing coverage, scheduling, and workload balancing.
• Supports performance feedback and coaching initiatives.

Equal Employment Opportunity & Legal Notices

Benefits

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Essential Functions

The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

• Maintain regular and dependable attendance.
• Be available and able to perform job responsibilities during established work hours.

Background Check & Fair Chance Compliance

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

AI Policy
At Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual’s own experience, knowledge, and professional judgment.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com