We're growing fast and want to deeply understand our users — what they love, what confuses them, why they stay or leave. Your job is to call business owners every single day and bring those insights back to the product team.
This is a calling role. User research here happens over the phone, not over surveys or email. You'll be on calls for most of your day, every day.
What you'll do (daily):
- Make 90–120+ dials per day to Business Poster users from those, complete 15–20 deep research calls, each at least 10 minutes
- Get concrete insights: what they made last week, what they were promoting, what they started and abandoned, whether it brought in any business
- Ask sharp follow-up questions to get past surface answers to real motivations. "It's good" is where the conversation starts, not where it ends
- Write a short insight summary after each deep call — patterns, standout quotes, surprises
- Flag recurring pain points, feature requests, and paywall/pricing reactions, with enough context for the team to tell a trend from one loud user
This is a high-volume, high-energy role. Consistency every single day is what matters — not just on good days.
Source: Wellfound.
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