Tech Lead (Senior SWE), Forward Deployed Customer Delivery

Who we are

Getting benefits shouldn't feel like a part-time job. For too many families, it does: a stack of forms, a wall of deadlines, and one missing document standing between them and help they already qualify for.

Mirza is changing that. We build public benefits infrastructure that matches people to the programs they're eligible for, helps them apply once across programs, and keeps them covered as the rules shift. That's 200+ programs across all 50 states, including Medicaid, SNAP, WIC, and childcare subsidies.

Government agencies, health plans, health systems, employers, community colleges, and unions use Mirza to reach the people they serve. Unfortunately, the stakes are about to get higher. New federal Medicaid requirements take effect January 1, 2027, affecting roughly 20 million adults, and states need a better way to make sure eligible people don't lose coverage over paperwork. We're building exactly that and we would love for you to join us.

About the role

The Tech Lead (Senior SWE), Forward Deployed Customer Delivery owns the technical side of complex customer deployments. You'll partner with a Forward Deployed Product Manager, who owns priorities, scope, and the customer outcome, while you own the architecture, engineering decisions, and technical execution that bring each solution into production. That means integrating with customer systems, data, and workflows, then making sure what you build holds up after launch. You'll also keep customer work from turning into one-off code by bringing what you build in the field back to Mirza's core platform as reusable capabilities. This is a hands-on role. You'll join a small team of experienced engineers who care about the "why," care about quality, and love to ship.

What you’ll do

• Own the technical architecture and engineering decisions for customer deployments, from solution shaping through launch and ongoing iteration.
• Partner with Sales and the Forward Deployed Product Manager before contracts are signed to assess technical feasibility, flag integration risks, and make sure what we propose can actually be built.
• Dig into customer systems, data, and integrations during discovery, and decide whether each need calls for configuration, integration, customer-specific engineering, or a reusable platform capability.
• Design and build APIs, services, data pipelines, workflow automation, and integrations with customer and third-party systems.
• Write production code and lead a small forward-deployed engineering team day-to-day, setting technical direction, reviewing code, and pairing with engineers to raise the bar.
• Make clear tradeoffs across customer needs, platform integrity, security, reliability, and timeline, and explain them to technical and non-technical stakeholders alike.
• Drive the engineering side of QA, UAT, and launch readiness, including environments, monitoring, and the SLOs that tell us when something is wrong.
• Own technical production triage after launch, debugging and resolving issues while the Forward Deployed Product Manager handles prioritization and customer communication.
• Work with core Product and Engineering to turn patterns from the field into reusable platform capabilities and reduce bespoke work over time.
• Help build the technical playbooks, reference implementations, and standards for Mirza's new Forward Deployed Customer Engineering and Delivery team.
• Design, build, and maintain secure software that follows our secure coding standards, access controls, and data protection requirements, and help identify and fix security vulnerabilities.

What we’re looking for

• 7+ years of software engineering experience building customer-facing software, with senior engineer or tech lead responsibility in production environments.
• A degree in Computer Science or a related field, or equivalent experience.
• A track record of technically leading complex customer implementations or integrations from discovery through production.
• Strong programming skills and a focus on technical excellence.
• Proven ability to design and build efficient APIs and microservices, and to integrate with external systems and data you don't control.
• Experience scaling apps with containers and orchestration frameworks, and building and deploying 12-factor apps.
• Knowledge of cloud-native development, modern DevOps, and security best practices, including technical governance and policy enforcement.
• Experience defining SLOs, SLAs, and monitoring thresholds for reliability and alerting.
• Pragmatic judgment on tradeoffs, and the ability to explain them clearly to engineers, customers, and business stakeholders.
• Experience leading and mentoring engineers on remote teams.
• Comfort working directly with customers in ambiguous environments where the operating model is still being built.
• Familiarity with our stack: Node, TypeScript, React, Terraform, GitHub Actions, and AWS (preferred, not required).
• Startup or consulting experience.

We aren't expecting you to be an expert in everything described above. If you check most of the boxes, and are ready to roll up your sleeves and learn, we’d love to hear from you.

What We Offer

• $170,000-$190,000 base salary
• Stock options
• Healthcare, Dental, Vision, Life
• 401k with company contribution
• 16 weeks of fully paid parental leave for birthing and non-birthing + optional 8 week ramp-up period at 80% pay
• Fully remote and flexible hours
• Plus more!

To Apply

If you’re passionate about joining a mission-driven company, email careers@heymirza.com with:

• A short explanation about why you want to join Mirza
• Your CV
• Interview availability in the next 7 days

We’ll be in touch to schedule an interview!

Please note, applicants must be located in the United States and be authorized to work for any employer in the United States. Unfortunately, we are unable to sponsor or take over sponsorship at this time.