Sr. Project Manager

Overview: Atreo is committed to modernizing and simplifying the Clinical Trials process through our revolutionary RTSM technology. Our mission is to create the ‘go-to’ RTSM platform for the Pharmaceutical / Biotech industry, offering advantages and efficiencies to both clients and internal team members, creating a solid foundation for clinical trial success in partnership with our Clients. The Project Manager is the principal client advocate between Atreo and our partners. Responsibilities:

• Primary client contact for day-to-day operations in support of RTSM applications starting at User Acceptance Testing (UAT).

• Develop, implement and oversee sponsor communication plans, including service level agreements, data management, and support procedures, per Atreo SOPs.

• Coordinate efforts towards data uploads (users, sites, randomization lists, etc.) in the different environments.

• Oversee client UAT and go-live.

• Consult with client clinical supplies and operations leads to support system usage.

• Customer Support point of escalation for any system or support issues where required; develop training materials and train Customer Support staff on study application support procedures and client standards.

• Develop client and site system training manuals and deliver study training for clinical team

• Monitor study issues for trends to enhancement opportunities or additional training needs

• Participate in client audits

• Responsible for the health of the client relationships and tracking client Health Scores

Requirements:

• Professional technical support experience

• Strong communication skills

• Education and/or Certification Requirements:

  • The candidate must possess at minimum a bachelor’s degree in a life sciences, supply chain management, or information technology field, or equivalent experience.

Other Skills / Requirements

• Clinical management experience is highly desired.

• Supply chain experience is a plus.

• Experience with RTSM is a plus.

• Leadership Competencies; Client focused, solutions focused, proactive, responsive, organized, highest quality deliverables. Excellent verbal and written communication skills.