Senior Manager – Membership Services and Business Development

Location: Remote for overseas candidate

ACI APAC & MID is seeking an overseas talent for the position of Senior Manager – Membership Services, Marketing and Business Development to join its team. The successful candidate will be responsible for driving membership growth, retention and engagement across Asia-Pacific and the Middle East. The role will focus on strengthening relationships with existing members, recruiting new members, actively marketing and promoting ACI's membership value proposition, programmes, services, training opportunities and events, and identifying new business development opportunities that support the organisation's strategic objectives and long-term sustainability.
Reporting to the Director General, the successful candidate will possess the following responsibilities, qualifications, experience and skills and will be responsible for the duties outlined below.
Responsibilities

• Manage and strengthen relationships with Airport Members, Affiliate Members, Associate Members and World Business Partners (WBPs) across Asia-Pacific and the Middle East through proactive engagement, stakeholder management and responsive member support.

• Develop and implement membership growth and retention strategies, including member recruitment, onboarding and engagement initiatives for effective member outreach. Oversee the maintenance, accuracy and integrity of the membership database and CRM system.

• Develop and lead targeted marketing initiatives to promote ACI membership, its value proposition, programmes, services, training opportunities and resources to existing and prospective members. Identify opportunities to increase awareness, participation, utilisation and uptake of ACI offerings.

• Develop and execute member-focused marketing and engagement campaigns using appropriate channels, including direct communications, email campaigns, digital platforms, social media, newsletters, webinars and targeted outreach. Segment audiences and tailor messaging to different member categories, airport sizes and regional markets.

• Serve as the focal point of contact for the Regional Office, collaborating closely with ACI World and other ACI Regions to promote and facilitate the execution of programmes and services, including but not limited to Global Training offerings, seminars, APEX, ACA, Airport Service Quality, Airport Health Accreditation, publications, etc.

• Work closely with relevant internal teams to translate ACI's technical programmes, industry knowledge, research, publications and services into compelling member-focused marketing messages that demonstrate their practical value and encourage participation.

• Collaborate closely with Communications, Economics, Sustainability, Safety, Security and Event teams to drive the planning, promotion, management and successful execution of ACI Asia-Pacific & Middle East regional programmes, policy messages and advocacy initiatives to members.

• Develop and implement marketing strategies to maximise member participation in regional and global ACI events, including the Regional Assembly, Airports Innovate and other conferences, exhibitions, seminars and networking opportunities. Leverage these platforms to strengthen member engagement, promote ACI's offerings and attract prospective members.

• Work with the Communications and Events teams to develop targeted promotional campaigns, marketing materials, member communications and outreach initiatives that increase awareness and participation in ACI activities. Monitor campaign performance and recommend improvements.

• Together with the Events Team, identify and develop partnerships, collaborations and sponsorship opportunities with World Business Partners and other external stakeholders to support the objectives and financial sustainability of ACI APAC & MID.

• Identify opportunities to promote ACI's programmes and services through strategic partnerships, cross-promotion and collaboration with industry stakeholders, with a view to increasing participation and generating additional revenue.

• Support the Director General's engagement, outreach and advocacy efforts, including the development of presentation materials.

• Monitor and report on membership growth, renewal rates, member engagement, programme participation, marketing campaign performance and business development activities against agreed targets and KPIs.

• Undertake other ad-hoc tasks as assigned.

Requirements

• Bachelor's degree or above in Business Administration, Marketing, or related disciplines.

• Minimum 8 years of experience in membership management, association management, marketing, marketing communications, business development, partnerships, account management or related fields.

• Demonstrated success in developing and executing marketing and engagement strategies, sales and marketing management, membership growth, stakeholder engagement and business development, with a proven track record of achieving targets, generating leads, closing B2B sales and securing sponsorships.

• Demonstrated ability to develop and implement targeted marketing strategies and campaigns to promote products, services, programmes or membership offerings. Experience in audience segmentation, value proposition development, campaign planning, content development and measuring marketing effectiveness.

• Experience in marketing conferences, events, training programmes, professional services or industry initiatives, with the ability to drive registrations, participation and engagement.

• Value Articulation: Strong communication and presentation skills, with the ability to articulate the value of ACI membership, programmes and advocacy initiatives to members.

• Relationship Building: Excellent relationship management, networking and interpersonal skills in a multicultural environment.

• Proficiency in CRM systems and digital engagement platforms, with the ability to track engagement metrics and membership performance.

• Excellent skills in planning and executing tasks with the ability to manage multiple priorities and demonstrate strong ownership and accountability in delivering outcomes.

• Experience in airports or the aviation industry would be an advantage.

• Excellent written and spoken English; fluency in other languages such as Chinese, Japanese, Korean, Arabic, etc., an advantage.

• Intuitive and well-versed in PC and online applications, including Microsoft Office suite, presentation applications, social media, etc.

• Detail- and result-oriented, organised and able to work independently.

• Willingness to undertake occasional overseas travel, based on requirement.

Application

Interested candidates are invited to submit your CV, together with your availability to join the organisation, current and expected salary, to aci.hr@aci-asiapac.aero by 23 November 2026.

Only shortlisted applicants will be contacted. All information received will be treated in strict confidence and used solely for recruitment purposes.