Senior Director CVO Operations

• Location: Remote
• Facility: Ascension St. Vincent
• Department: Credentialing
• Eligible for an annual bonus incentive

• Leads the strategic direction, data governance, platform optimization, and service delivery frameworks for ACVS to align CVO capabilities with broader organizational goals
• Develops operational structures and governance models with key health system stakeholders interfacing with the CVO, engaging service leadership to drive accountability and service level agreement (SLA) performance.
• Provides leadership and develops structure with key stakeholders interfacing with the CVO. Engages CVO service leadership to support business objectives of stakeholders.
• Develops a team of account managers to serve as liaisons between key stakeholders and the CVO operation’s teams.
• Leads the optimization of the credentialing system to modernize the service delivery experience for stakeholders, most notably, providers.
• Partners with CVO to provide process improvement to services that enhance the experience and turnaround times for stakeholders.
• Manages and grows strategic relationships with market Medical Staff Offices (MSOs), establishing strong matrixed partnerships between local market leadership and central operations.
• Acts as an executive escalation point and subject matter expert for market leadership regarding credentialing standards, operational bottlenecks, and service enhancements.
• Leads the continuous optimization and modernization of the enterprise credentialing platform to transform the service delivery experience for providers and clinical leadership.
• Architects and implements a forward-looking operating model that integrates emerging technologies—such as AI, Machine Learning (ML), Natural Language Processing (NLP), and Robotic Process Automation (RPA)—to automate primary source verifications, data extraction, and workflow routing.
• Evaluates credentialing tech stacks and vendor solutions to drive scalable, tech-enabled CVO performance.

Licensure / Certification / Registration

• N/A

Education

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate’s degree/Bachelor’s degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Additional Preferences

• 5+ years of director level experience
• Strongly demonstrates effective change management skills
• 8+ years of experience in credentialing
• Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM) via the National Association Medical Staff Services (NAMSS).
• Demonstrated experience leading centralized credentialing operations within a large system, multi-regional, or integrated delivery network (IDN).
• Expertise in credentialing management software (e.g., VerityStream/Echo/Cactus, MSOW) and enterprise automation tools.
• Deep knowledge of NCQA CVO certification standards and TJC medical staff standards.

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process, our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.