Uservox is focussed on transforming the voice customer support and sales market with innovative voice agent technology. Our team comprises ex-IITians, ex-Googlers, and PhDs and we are well funded. We are seeking a motivated Quality Check Executive to join our team.
Responsibilities:
- Voice Flow Creation: Design and build AI-driven voice flows tailored to various use cases, ensuring conversations feel natural, contextually aware, and effective.
- Testing & QA: Rigorously test voice flows across multiple scenarios to identify bugs, inconsistencies, and potential failure points. Maintain detailed logs of test results and identified issues.
- Prompt Optimization: Regularly review and adjust prompts to enhance user comprehension, handle edge cases, and improve fallback responses.
- Guardrail Implementation: Develop and refine guardrails to prevent harmful, inappropriate, or out-of-scope interactions, ensuring a safe and reliable user experience.
- Collaboration: Work closely with product managers, engineers, and UX team to iterate on voice flow designs and implement fixes.
- Documentation: Create and maintain detailed documentation for voice flows, test cases, and resolved issues.
Requirements:
- Strong communication and interpersonal skills.
- Basic understanding of customer support and sales technology (experience in voice agent technology is a plus).
- Proactive, goal-oriented, and self-motivated.
Source: Wellfound.
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