Product Manager

Education:
Bachelor's degree in Computer Science, Information Technology, Information Systems, Business Administration, Project Management, or a related field preferred.
Experience
MANDATORY:
Experience managing end-to-end website design, development, implementation, and modernization projects.
Experience leading website projects involving modern Content Management Systems (CMS), such as WordPress or Drupal.
Experience managing multidisciplinary teams consisting of UX/UI designers, frontend/backend developers, accessibility specialists, QA testers, and infrastructure personnel.
Experience conducting stakeholder discovery workshops, requirements gathering, business process analysis, and project planning.
Experience managing website information architecture, UX/UI design, wireframing, interactive prototyping, and responsive website development activities.
Experience developing comprehensive project schedules, delivery milestones, resource allocation plans, risk registers, and project status reports.
Experience coordinating website content migration, document accessibility remediation, and CMS implementation activities.
Experience overseeing development of interactive website features, including eligibility questionnaires, predictive search, waiting-list status displays, property maps, online forms, calculators, and external portal gateways.
Knowledge of ADA, Section 508, and WCAG 2.1 Level AA accessibility requirements, with familiarity with WCAG 2.2 Level AA standards.
Experience coordinating accessibility testing, quality assurance, cross-browser compatibility testing, user acceptance testing, and security validation.
Knowledge of website hosting infrastructure, cybersecurity best practices, data protection, role-based access controls, and secure CMS administration.
Experience coordinating secure website integrations and external third-party application gateways.
Experience managing website deployment, production cutover, content migration, and post-launch support activities.
Experience managing client communications, technical documentation, project approvals, change requests, and contract deliverables.
Experience coordinating staff training, knowledge transfer, ongoing website maintenance, and technical support services.
Experience delivering public-sector, government, housing authority, or similarly complex organizational website projects is preferred.
Job Description/
Roles-Responsibilities:
Serve as the primary Product Manager / Project Manager responsible for coordinating the design, development, implementation, launch, and ongoing support of HACG's new website.
Act as the primary point of contact between HACG leadership, IT personnel, departmental stakeholders, and the website development team.
Lead project kickoff meetings and coordinate three remote stakeholder discovery workshops with HACG executive leadership, housing operations personnel, IT staff, community representatives, and other relevant stakeholders.
Gather, analyze, document, and validate business, functional, technical, accessibility, security, and operational requirements.
Develop and maintain a comprehensive project management plan, including project scope, implementation methodology, milestones, schedules, resource assignments, deliverables, dependencies, and risk mitigation strategies.
Coordinate the development of audience personas and user journeys for public housing applicants, Housing Choice Voucher participants, existing residents, landlords, developers, and HACG Commissioners.
Oversee the development of the website information architecture, navigation structure, sitemap, accessible wireframes, interactive prototypes, and visual design system.
Manage UX/UI design reviews and coordinate consolidated stakeholder feedback, revisions, approvals, and final design sign-off with HACG's IT department.
Coordinate frontend and backend development activities and oversee the implementation of a secure, user-friendly CMS platform such as WordPress or Drupal.
Ensure that the proposed CMS supports accessible content editing, role-based permissions, administrative approval workflows, and secure access for authorized personnel.
Oversee migration and organization of up to 45 existing informational website pages and accessibility remediation of up to 75 core documents, subject to the established 350-page remediation cap.
Coordinate the development and testing of three anonymous housing eligibility screening workflows, two rent and utility calculators, and five to seven accessible online forms.
Manage the implementation of predictive website search, waiting-list status displays, interactive property maps, event calendars, and searchable resource directories.
Coordinate secure external portal gateways connecting website visitors to existing housing management applications, including Yardi Voyager and RentCafé, without requiring custom backend database integration.
Ensure the website's functional design and development activities meet applicable ADA, Section 508, and WCAG 2.1 Level AA accessibility requirements, while targeting WCAG 2.2 Level AA where feasible.
Coordinate automated accessibility evaluations, manual screen-reader testing, keyboard navigation validation, and preparation of required accessibility compliance documentation.
Work with the technical team to ensure implementation of appropriate website security measures, including HTTPS/TLS encryption, firewalls, malware scanning, vulnerability assessments, access controls, and secure hosting configurations.
Coordinate development, staging, and production environment readiness, including infrastructure configuration, deployment planning, backup procedures, and disaster recovery requirements.
Manage functional testing, integration testing, accessibility verification, cross-browser and mobile compatibility testing, and user acceptance testing before production launch.
Coordinate website deployment, content freeze activities, DNS transition planning, parallel operations, and rollback procedures to minimize disruption to HACG's existing website services.
Organize and oversee a minimum of two remote CMS training sessions for designated HACG personnel, including preparation of user guides, training documentation, and knowledge transfer materials.
Oversee the required 30-day post-launch hypercare period, coordinate defect resolution, and manage the subsequent software warranty and ongoing support commitments.
Monitor project progress against established milestones, identify potential schedule delays, manage project risks, and communicate corrective actions to HACG stakeholders.
Prepare and present regular project status reports covering completed activities, upcoming milestones, issues, risks, decisions, and deliverable approvals.
Coordinate project documentation, technical handover materials, system configuration records, and final acceptance documentation.
Support coordination of ongoing website hosting, routine maintenance, security updates, and technical support throughout the initial two-year contract period.
Reference Experience / Case Studies:
Candidate should demonstrate relevant experience successfully managing website design, development, modernization, CMS implementation, and deployment projects of similar scope and complexity.
Experience managing accessible, secure, interactive websites for public-sector organizations, housing authorities, educational institutions, or similarly complex organizations is preferred.
Candidate should be able to provide details of relevant completed website projects, including client name, website URL, CMS/technologies used, project scope, individual responsibilities, implementation results, and available client reference information.