Patient Service Representative

About Kivo

Kivo Health is a series A healthcare AI company delivering AI-powered care to seniors with chronic disease, starting with chronic lung disease (COPD). Backed by top tier investors, including YCombinator, Kivo is growing fast towards achieving its mission to help 1 billion seniors breathe easier and live better.

About the Role

As our Patient Service Representative, you will manage incoming calls, appointment scheduling, insurance communication, and referral coordination, keeping our office workflow running smoothly behind the scenes. You’ll work closely with referring clinics and providers as well as Kivo’s own clinical team, making you an essential connector across the full patient care journey. Your work directly shapes how patients experience getting access to care, which is exactly what we’re here to improve.

What You’ll Do

• Answer and route incoming phone calls, providing courteous and accurate information to patients

• Schedule, confirm, and update patient appointments in our practice management system

• Coordinate patient referrals, including gathering documentation, securing insurance authorizations, and communicating with specialty offices

• Serve as patients’ primary point of contact for questions about referrals, follow-up appointments, or care instructions

• Support general front-desk operations, including managing office correspondence

• Partner closely with clinical and administrative staff to keep daily workflows running smoothly and patients well cared for.

Who You Are

• You’re organized and able to juggle multiple tasks at once without letting anything slip

• You communicate clearly and warmly, both on the phone and in writing

• You’re self-motivated and take a proactive approach to solving problems rather than waiting to be told what to do

• You genuinely care about patient experience, since you’re often a patient’s first impression of Kivo

• You’re comfortable acting as the connective tissue between patients, providers, and outside specialty offices

Preferred Qualifications

• Previous experience in a healthcare setting, particularly with patient insurance and scheduling

• Experience coordinating referrals or working directly with specialty offices is a plus

Kivo Health is committed to providing fair, competitive, and transparent compensation. The final offer for this role is determined by a variety of factors, including the candidate’s unique experience, skillset, education, certifications, and geographic location.

We believe in hiring practices that are equitable and inclusive. Kivo Health is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected status. We encourage applicants of all backgrounds to apply and are committed to providing reasonable accommodations for individuals with disabilities during the recruitment process.