Network Engineer I

SUMMARY

The Network Engineer I provides operational support for the enterprise network infrastructure and related technologies that enable business, manufacturing, communications, and collaboration services across the organization. This role is responsible for administering enterprise network infrastructure, implementing approved changes, troubleshooting connectivity issues, and supporting technologies that ensure secure, reliable, and resilient operations.

Working under established standards and procedures, the Network Engineer I partners with Engineering, Production, Infrastructure, Cybersecurity, Facilities, Service Desk, vendors, and business stakeholders to maintain enterprise network services while contributing to continuous improvement through documentation, standardization, automation, and operational excellence.

RESPONSIBILITIES

The Network Engineer I:

• Administers and supports enterprise network infrastructure, including switching, routing, firewalls, wireless networking, VPN connectivity, Internet services, and associated network management platforms.
• Monitors network health, performance, and availability, proactively identifying and resolving connectivity and infrastructure issues to minimize business disruption.
• Performs approved network installations, configuration changes, hardware replacements, firmware updates, maintenance activities, and technology refreshes in accordance with established change management procedures.
• Supports manufacturing operations by partnering with Engineering and Production to maintain reliable and secure network connectivity for operational technology (OT) environments and plant infrastructure.
• Supports enterprise collaboration and communications technologies, including conference room technology, Microsoft Teams Rooms, audiovisual systems, enterprise voice platforms, IP telephony, and related network infrastructure.
• Supports the network infrastructure and operational administration of enterprise physical security technologies, including badge access systems, surveillance systems, and associated network connectivity.
• Assists with infrastructure projects, including new site deployments, network expansions, technology upgrades, and implementation of standardized enterprise solutions.
• Maintains accurate network documentation, diagrams, configuration records, and operational procedures while identifying opportunities to improve reliability, standardize processes, automate repetitive tasks, and enhance service delivery.
• Collaborates with Infrastructure, Cybersecurity, Service Desk, Facilities, vendors, and third-party providers to resolve technical issues, support vulnerability remediation efforts, and maintain disaster recovery readiness.
• Adheres to established cybersecurity, network governance, operational, and change management standards while participating in rotational on-call support as required.

REQUIRED EDUCATION

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical discipline preferred.
• Relevant industry certifications such as CompTIA Network+, Cisco CCNA, Fortinet NSE, or equivalent certifications are preferred.

REQUIRED EXPERIENCE

• 2–5 years of enterprise network administration or network support experience.
• Experience supporting enterprise routing, switching, wireless networking, firewalls, and VPN technologies.
• Experience supporting multi-site manufacturing or industrial environments is preferred.
• Experience supporting enterprise voice, collaboration, or physical security technologies is a plus.

SKILLS & CAPABILITIES

• Working knowledge of TCP/IP networking, routing, switching, VLANs, DNS, DHCP, wireless networking, VPN technologies, and network security fundamentals.
• Experience supporting enterprise network infrastructure and network management platforms.
• Familiarity with Fortinet networking solutions or comparable enterprise networking technologies.
• Working knowledge of enterprise voice, collaboration, conference room, and physical security technologies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to create and maintain technical documentation.
• Demonstrates a continuous improvement mindset by identifying opportunities to simplify administration, improve reliability, automate repetitive tasks, and enhance the customer experience.
• Ability to work independently while collaborating effectively with cross-functional technical and business teams.

PHYSICAL DEMANDS

• Must be able to lift and carry up to 50 pounds.
• Must be able to install, move, and support network equipment in office, telecommunications, data center, and manufacturing environments.
• Must be able to communicate effectively in person, by telephone, and electronically.
• Ability to perform time-sensitive troubleshooting and operational support activities.

WORKING CONDITIONS

• Office environment with regular work in telecommunications rooms, data centers, and manufacturing facilities.
• Occasional travel to domestic and international facilities to support infrastructure projects and operational activities.