Live Chat Assistant

About DLN Consulting Group

DLN Consulting Group is a healthcare operations, technology, data, and workforce solutions firm founded in 2011. We partner with organizations to deliver strategic consulting that drives operational excellence, workforce development, and data-driven outcomes. Our team is dedicated to building meaningful solutions that help our clients succeed.

Position Summary

DLN Consulting Group is seeking an enthusiastic and professional Live Chat Assistant to serve as a frontline point of contact for clients and website visitors. In this role, you will engage with users in real time via live chat platforms, resolve inquiries, and ensure an exceptional client experience. This is an ideal opportunity for someone with strong communication skills and a passion for helping people.

Requirements

• High school diploma or GED required; associate or bachelor’s degree preferred
• Minimum 1 year of customer service, chat support, or administrative experience
• Excellent written communication skills — clear, professional, and empathetic
• Strong typing speed and accuracy (50+ WPM preferred)
• Ability to multitask and manage multiple chat conversations simultaneously
• Comfortable working with live chat software, CRMs, and web-based tools
• Reliable internet connection and quiet work environment (for remote candidates)
• High attention to detail and strong problem-solving skills

Benefits

• Competitive pay commensurate with experience
• Remote/hybrid work flexibility
• Health, dental, and vision benefits
• Paid time off and company holidays
• Professional development and growth opportunities
• Collaborative and supportive team culture