JUNIOR PDS SUPPORT DESK ANALYST

𝐉𝐔𝐍𝐈𝐎𝐑 𝐏𝐃𝐒 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 𝐃𝐄𝐒𝐊 𝐀𝐍𝐀𝐋𝐘𝐒𝐓

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Reston, Virginia / Washington, D.C. Metropolitan Area
𝐉𝐨𝐛 𝐍𝐮𝐦𝐛𝐞𝐫: QBA1027-8
𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐓𝐲𝐩𝐞: Full-Time
𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 1–3 Years
𝐒𝐚𝐥𝐚𝐫𝐲: $55,000–$70,000 per year
𝐖𝐨𝐫𝐤 𝐀𝐫𝐫𝐚𝐧𝐠𝐞𝐦𝐞𝐧𝐭: Hybrid – 2–3 days remote per week; onsite attendance as required
𝐂𝐢𝐭𝐢𝐳𝐞𝐧𝐬𝐡𝐢𝐩: U.S. Citizenship Required

𝐀𝐁𝐎𝐔𝐓 𝐓𝐇𝐄 𝐎𝐏𝐏𝐎𝐑𝐓𝐔𝐍𝐈𝐓𝐘

Quantum Business Advisory (QBA) is building a team to support a major U.S. Federal Government technology modernization program.

We are seeking a motivated and technically curious Junior PDS Support Desk Analyst to support the Legacy EDGAR PDS environment, a mission-critical federal technology platform.

This is an excellent opportunity for an early-career IT professional to gain hands-on experience with AWS cloud technologies, Python scripting, application support, and production operations in a federal technology environment.

𝐖𝐇𝐀𝐓 𝐘𝐎𝐔'𝐋𝐋 𝐃𝐎

• Provide Tier 1 and Tier 2 technical support for EDGAR PDS users and applications.
• Receive, document, prioritize, track, and resolve technical incidents and service requests.
• Troubleshoot application, access, configuration, data, and production-support issues.
• Support applications and services operating in AWS cloud environments.
• Use basic Python scripting for troubleshooting, log analysis, routine support activities, and automation.
• Review application logs, alerts, and system information to identify potential issues.
• Monitor support tickets and provide timely updates to users and stakeholders.
• Document resolutions and contribute to troubleshooting guides and standard operating procedures.
• Assist with application releases, production changes, and post-deployment validation.
• Collaborate with developers, infrastructure teams, database administrators, and senior support personnel.
• Follow established incident management, security, documentation, and escalation procedures.

𝐖𝐇𝐀𝐓 𝐖𝐄'𝐑𝐄 𝐋𝐎𝐎𝐊𝐈𝐍𝐆 𝐅𝐎𝐑

• 1–3 years of experience in technical support, application support, service desk, or production support.
• Foundational knowledge of Amazon Web Services (AWS).
• Basic hands-on experience with Python scripting.
• Familiarity with application troubleshooting, logs, and monitoring.
• Understanding of ticketing systems and incident management processes.
• Strong analytical, diagnostic, and problem-solving abilities.
• Good written and verbal communication skills.
• Ability to manage multiple support tickets and prioritize tasks.
• Strong attention to detail and willingness to learn new technologies.

𝐌𝐀𝐍𝐃𝐀𝐓𝐎𝐑𝐘 𝐓𝐄𝐂𝐇𝐍𝐈𝐂𝐀𝐋 𝐒𝐊𝐈𝐋𝐋𝐒

𝐀𝐖𝐒 𝐚𝐧𝐝 𝐂𝐥𝐨𝐮𝐝 𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭

• Foundational knowledge of AWS services and cloud-hosted applications.
• Ability to assist with investigating application issues in a cloud environment.
• Familiarity with application availability, monitoring, and troubleshooting.

𝐏𝐲𝐭𝐡𝐨𝐧 𝐒𝐜𝐫𝐢𝐩𝐭𝐢𝐧𝐠

• Basic hands-on Python scripting for routine support tasks.
• Ability to read, understand, and make simple modifications to existing scripts.
• Familiarity with using scripts for log analysis, troubleshooting, and repetitive tasks.

𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐒𝐮𝐩𝐩𝐨𝐫𝐭

• Understanding of application troubleshooting and production-support processes.
• Ability to review logs and system information to identify potential causes of incidents.
• Familiarity with incident documentation, ticket prioritization, and escalation procedures.

𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐃𝐞𝐬𝐤 𝐚𝐧𝐝 𝐈𝐧𝐜𝐢𝐝𝐞𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭

• Familiarity with ticketing systems and service request workflows.
• Ability to track incidents from initial intake through resolution or escalation.
• Understanding of response expectations, status communication, and knowledge documentation.

𝐏𝐑𝐄𝐅𝐄𝐑𝐑𝐄𝐃 𝐐𝐔𝐀𝐋𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒

• Experience supporting federal government applications or regulated systems.
• Familiarity with AWS CloudWatch or similar monitoring and logging tools.
• Exposure to Linux environments, APIs, SQL, or relational databases.
• Knowledge of ITIL-based incident, problem, and change management practices.
• Experience supporting production or high-availability applications.
• Familiarity with application releases, change validation, and post-deployment support.
• Exposure to security-conscious or compliance-driven IT environments.
• Familiarity with knowledge bases, standard operating procedures, and technical documentation.

𝐖𝐎𝐑𝐊 𝐀𝐑𝐑𝐀𝐍𝐆𝐄𝐌𝐄𝐍𝐓

This position is based in Reston, Virginia, with work at client locations throughout the Washington, D.C. metropolitan area as required.

The position offers a hybrid arrangement with 2–3 remote working days per week. Onsite attendance may be required based on client and program needs.

𝐈𝐌𝐏𝐎𝐑𝐓𝐀𝐍𝐓 𝐄𝐋𝐈𝐆𝐈𝐁𝐈𝐋𝐈𝐓𝐘 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓

U.S. Citizenship is mandatory. Only U.S. citizens will be considered for this position.

𝐖𝐇𝐘 𝐉𝐎𝐈𝐍 𝐓𝐇𝐈𝐒 𝐏𝐑𝐎𝐆𝐑𝐀𝐌?

• Gain hands-on exposure to AWS and cloud-hosted applications.
• Develop practical Python scripting and automation skills.
• Work on a mission-critical federal technology program.
• Collaborate with experienced application support and engineering professionals.
• Build a strong foundation in production support and federal IT operations.