Junior Learning Advisor

Who Are We?

Serefin Experiences is a young and energetic company delivering exceptional client service. In continuing to build an inclusive workplace where everyone feels valued and appreciated, we are growing our dynamic team by recruiting and retaining the most talented people. Our environment is reflective of our commitment to fostering our corporate values of:

Collaboration – We work as one team to delight our customers and build strong relationships, that last.
Integrity – We conduct ourselves with the highest level of honesty and transparency and place a premium on clarity and focus.
Leadership – We are empowered to take the initiative – to proactively deliver on our partners unique needs and help drive our company’s growth.
Ownership – We are personally accountable for our actions and, as professionals, are proud to deliver on our commitments.
Creativity – We provide innovative, flexible solutions that lead us, and our partners, into the future.
Community – We value each other and work together to have a positive impact on the world around us.
Fun – We create a culture that attracts great talent, welcomes diversity, and brings enjoyment into the workplace.

What Is The Opportunity?

We are currently seeking a Learning Advisor to join our team and who will work remotely. In this exciting and challenging role, the Learning Advisor is responsible for the design, development, maintenance, delivery, and evaluation of all learning curriculum for the Customer Experience Centre. Our ideal candidate interacts with empathy, patience and understanding, possesses effective listening skills and provides positive support and encouragement while thriving in a fast-paced high-volume setting with a genuine enthusiasm for helping others learn.

What Is Your Day Going to Look Like?

Depending on stage throughout learning process,

• Conduct needs analysis including determining learning topics and necessary requirements.
• Coordinate required scheduling, communications, and resource requirements for required learning sessions with appropriate departments or teams.
• Learn curriculum, deliver training using various tools and resources and support post-learning event.
• Evaluate learner performance before, during, and after a learning event.
• Consult on matters of learning design, delivery, and evaluation.
• Maintain learning materials, handbooks, user guides, courses, etc.

Key Responsibilities

Needs Assessment (Design, Development and Maintenance)

• Conduct needs analysis to determine learning topics and requirements in consultation with colleagues and stakeholders.
• Introduce new and innovative design approaches to new and existing learning curriculums and programs.
• Develop and maintain learning curriculums and programs, and their related documentation and materials.

Delivery

• Deliver in person, telephonic or virtual training modules to staff using various tools and resources.
• Support transfer of learning plans post-learning event.

Evaluation (Performance)

• Learning curriculum/program evaluation.
• Evaluate learner performance – benchmarking, testing and assessment – before, during, and after a learning event.
• Provide consultation to Subject Matter Experts on matters of learning design, delivery, and evaluation.
• Administration.
• Coordinate the required scheduling, communications, and resource requirements for required learning sessions with appropriate departments or teams.
• Maintain learning materials, handbooks, user guides, courses, etc.

Skills, Knowledge and Expertise

• Certification in adult education, communications, instructional design, instructional technology, learning & development and/or related field preferred.
• Previous training experience is preferred, including systems and technology training experience.
• Classroom training, virtual and web-based training, facilitation experience.
• Curriculum or content design and development experience, including the design and development of learning curriculums from start to finish.
• Good knowledge of current trends and practices relating to curriculum design and development and learning technology, eLearning, and online course design experience an asset.
• Customer service experience.
• Strong interpersonal, problem solving, negotiation, mediation, and conflict resolution skills.
• Solid written and oral communication skills, including superior presentation and facilitation skills.
• Excellent time management, multi-tasking and organizational skills, including the ability to be a strong team player as well as the capability to work well independently.
• Good knowledge of the suite of Microsoft Office applications.
• Bilingual fluency (English/French) would be considered an asset.
• Other duties as may be assigned.