Individual Giving Specialist

ABOUT VILLAGEREACH

VillageReach transforms health care delivery to reach everyone. We are driven by a vision of a world where each person has the health care needed to thrive. VillageReach’s goal is to reduce inequities in access to quality primary health care for 350 million people by 2030. We work with governments, the private sector, partners and communities to build responsive primary health care systems that deliver health products, information and services to the most under-reached. As a locally driven and globally connected organization, VillageReach has offices in the Democratic Republic of Congo, Kenya, Malawi, Mozambique and the United States.

Summary

The Individual Giving Specialist leads VillageReach’s annual giving and mid-level donor programs, designing and executing strategies that increase donor acquisition, retention, engagement and revenue. This position owns the donor journey for individual supporters below the major gifts level, using data, technology and relationship-based fundraising approaches to build a sustainable pipeline of unrestricted and restricted giving.

VillageReach’s individual giving program is at an exciting stage of growth. This position offers significant ownership and autonomy to combine strategic thinking with hands-on execution, using practical and data-informed approaches to design, test and scale approaches that strengthen donor engagement, grow unrestricted revenue and build a sustainable pipeline of future major donors.

This role requires a self-starter who can independently analyze donor data, identify opportunities and recommend strategies to improve donor acquisition, retention and donor lifetime value. This role is ideal for someone who enjoys building programs, testing new ideas and achieving measurable results in a resource-conscious environment. The successful candidate will have the opportunity to shape how individual philanthropy evolves at VillageReach over the coming decade.

The Individual Giving Specialist will design and execute strategic plans to grow VillageReach’s annual and mid-level giving programs through donor acquisition strategies, donor journeys and data-informed engagement approaches. They will collaborate with Development and Communications colleagues to develop compelling donor campaigns and use technology, analytics, AI and fundraising platforms to identify opportunities, engage supporters and generate insights that improve fundraising performance. Reports to the Director, Development.

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

• Own VillageReach’s annual giving and mid-level donor programs, including strategy, planning, execution and performance measurement.

• Analyze donor data to identify opportunities for acquisition, retention, reactivation and donor upgrades, and recommend actions based on findings.

• Design and manage multi-channel donor journeys, including warming, cultivation, solicitation and stewardship campaigns.

• Develop and execute strategies to increase recurring giving, workplace giving, peer-to-peer fundraising and other individual giving channels.

• Manage a portfolio of mid-level donors and prospects, cultivating relationships and soliciting gifts between $1,000 and $10,000.

• Identify, test and deploy fundraising technologies, AI-enabled tools and prospecting approaches that improve donor engagement and fundraising results.

• Partner with Communications colleagues to develop donor-facing content, campaigns, webinars and engagement opportunities.

• Monitor fundraising performance and provide recommendations to improve donor retention, donor lifetime value and revenue growth.

• Serve as the primary internal subject matter expert on individual giving trends, donor behavior and emerging fundraising opportunities.

• Contribute to long-term strategies that grow VillageReach’s individual giving revenue and donor pipeline.

Competencies:

VillageReach has ten (10) Organizational Competencies that describe how we work together and get things done that are grouped into three strategic areas of Achieving Great Results, Setting Direction and, Bringing Others With you. For a full description, please download our Organizational Competency document.

Achieving Great Results:

1. Risk Taking and Innovation

· Key Behaviors: Comfort with ambiguity, curiosity, adaptability, unconstrained and undeterred creativity, resourcefulness.

2. Business Judgement

· Key Behaviors: Getting to root causes, understanding environment, navigating complexity and ambiguity, entrepreneurial energy.

3. Building Strong Teams

· Key Behaviors: Trust in Subject Matter Experts (SME’s); radical candor to resolve conflict, hold each other accountable as colleagues, focused on results, commitment to mission.

Setting Direction:

4. Compelling Communication

· Key Behaviors: Clear and evidence-based communication, audience adaptability, curious listener.

5. Resilient Self Leadership

· Key Behaviors: Self-aware, plan how one shows up, emotionally intelligent, use one’s own agency and takes accountability.

6. Stewardship and Personal Alignment

· Key Behaviors: Take ownership, display ethical conduct, effective at resource management, alignment of personal objectives with organizational goals and mission, focus on continuous improvement and sustainability.

Bringing Others with You:

7. Influencing Leadership

· Key Behaviors: Cultivate trust, influences to make change, navigate the matrix structure.

8. Radical Partnership

· Key Behaviors: Share information and credit, address conflict, increase impact through collaboration, political and contextual awareness.

9. Cultivates a Growth Mindset

· Key Behaviors: Seek out diverse input, demonstrate flexibility in thinking and curiosity, embrace challenges, demonstrate persistence, seek learning opportunities.

10. Cultural Intelligence and Inclusion

· Key Behaviors: Continuous learning and ally-ship across cultural lines, challenge prejudice and bias, modeled in one’s own behavior.

Requirements

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education & Experience:

· Bachelors Degree is required.

· 5+ years of experience working in fundraising and development, with at least 3 years experience working with mid-level donors (up to $10,000)

· Demonstrated experience developing donor segmentation strategies and donor journeys.

· Experience designing and executing annual fundraising campaigns from concept through evaluation.

· Experience using CRM data and fundraising analytics to inform donor engagement strategies.

· Experience utilizing digital fundraising channels, workplace giving platforms and donor acquisition strategies.

· Personal experience soliciting donors for gifts of at least $5,000

· Ability to independently assess fundraising opportunities, develop fundraising plans, and translate strategy into action.

· CRM experience required

Other Qualifications:

· Established cultural competency in partnering with racial, cultural and linguistically diverse groups.

· Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.

· Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment.

· French preferred

Environment and Physical Demands:

VillageReach employees typically work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences across our USA, Kenya and Country Offices and location of other global staff, we have established core collaboration hours between 6am Pacific Time and 18:00 South Africa Time (GMT+1) Monday through Thursday. All staff, regardless of location are expected to be available between these hours. During Daylight Savings Time, this allows for 12 hours per week (3 hours/day) of collaboration time and during Standard Time, 8 hours (2 hours/day). We do not hold cross-office meetings on Friday. 90% of time is spent at a desk.

COMMITMENT TO DIVERSITY & INCLUSION:

VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most under-reached and hard-to-reach areas. To align our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce.

APPLICATION INFORMATION:

This is an immediate hire and therefore resumes will be reviewed on a rolling basis until 4th December 2026. The position may close abruptly once we receive adequate applications; we encourage qualified and interested applicants to applay as soon as possible. To apply, please submit your resume and a cover letter to our online portal: http://www.villagereach.org/join-us/. In your cover letter, please address (1)Why you are interested in this position, (2)What is one reason you think you’d be a good fit for this position and, (3)what is one strength you would bring to this position?

Hiring Process:

The hiring process will include the following steps:

1. Review submitted applications

2. Conduct 20-30 minute screening interviews for shortlisted candidates

3. Conduct skills and value-based interviews for 3-5 candidates.

4. Request that top candidates submit a practical assessment (designed to take no more than two hours to complete). Sometimes the assignment will occur before the interview.

5. Conduct final interview if necessary

6. Request references

7. Make offer

8. Conduct background check

Only shortlisted candidates will be contacted, but candidates who proceed to step 2 will be notified if they are not chosen for step 3.

Safeguarding:

VillageReach is committed to promoting the welfare of children, young people, adults, and beneficiaries with whom it engages. We expect everyone working with us to share this commitment through our code of conduct.All offers of employment will be subject to satisfactory references and appropriate screening checks, which may include criminal records. VillageReach participates in the Misconduct Disclosure Scheme and, in line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse, and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By applying, the job applicant confirms his/her understanding of these recruitment procedures.

Benefits

Compensation & Benefits:

VillageReach has an established compensation structure that is based on the relevant market and internally transparent. The range for this position is $78,200 to $85,000. We hire people into the established range based on one’s experience and education, and considering internal equity. We do not inquire about salary history. Please refer to our compensation overview on our website for more information and for more information on employee benefits.