Field Sales Engineer

Scope

The Field Sales Engineer is the overall owner for their assigned customers. He/she is to ensure through monitoring and assessing the customers’ needs that all aligned resources are collaborated to deliver an outstanding customer experience. The Field Sales Engineer is responsible for building key relationships and ensuring Braemac has extensive horizontal and vertical coverage within their assigned accounts. The Field Sales Engineer is also responsible for strategizing new businesses or socket growth among his/her customers.

Accountabilities

1. Client Relations

• Act as the main point of contact for daily inquiries, contract renewals, and strategic reviews.
• Managing the interface between the account and internal teams like Customer Service and Marketing.
• Manage the post-sale process to ensure the customers’ experience is in line with Braemac’s mission policy, and they continue to be a repeat customer.

2. Revenue Growth

• Identify upselling and cross-selling opportunities to expand business with current customers.
• Creating the overall strategy for assigned accounts as they evolve.
• Identifying opportunities and initiatives by assessing customers’ changing needs and constantly articulating higher value propositions to customers.
• Creating account leverage across the breadth of the portfolio and looking at ways to expand Braemac’s portfolio.
• Always be involved in customers’ regular pricing review cycles, and work with internal support teams to win more sockets from customers.

3. Cross-Functional Coordination

• Work with internal departments like customer service, product development, and marketing to resolve issues and execute deliverables.
• Manage in conjunction with the customer service and warehouse department the end-to-end process to ensure the customer receive the goods in line with the agreed signed quotation.

4. Data and Reporting

• Track key performance indicators (KPIs), analyse client data, and use Customer Relationship Management (CRM) software to log interactions.
• Provide quotations to customers for new enquiries and conduct constant follow-up and reviews to ensure a win business.
• Track customers’ open backlog for future business trends.

Education & Experience

• Minimum 3 years of work experience as an Outside Sales-related

Skills & Certifications

• Comfortable calling on Engineering, Sourcing and
• Strong Communication skills: Able to listen effectively and identify customers’ desires, interacting, developing, and growing relationships.
• Successful track record of developing new business and increasing sales and
• Willing to do periodical Travel within the assigned Territory to visit customers & occasionally for training and trade shows.
• Demonstrated ability to manage multiple tasks with shifting priorities and varying
• Excellent organizational and project management
• Strong attention to
• Ability to work
• Proficient with Microsoft Office (Word, Excel, PPT), and web-based CRM tool
• Must possess a valid driver’s license, safe driving record and can be insured by the Companies’ liability carrier.