Executive Housekeeper

Company Description

Raffles Jaipur

Job Description

Key Areas

1. Knowledge

2. Service

3. Operations

4. Leadership

5. Human Resource Responsibilities

6. Financial Responsibilities

7. Occupational Health and Safety (OH&S) Responsibilities

8. Values

Special Note

The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job

SECTION TWO: KEY AREAS

Position Director of Housekeeping

RESPONSIBILITIES

ACTIVITIES

1. Knowledge

2. Service

3. Operations

4. Leadership

5. Human Resource Responsibilities

6. Financial Responsibilities

7. Occupational Health and Safety (OH&S) Responsibilities

8.Values

• Compiling Standard Operating Procedures for all areas of responsibility and ensuring that they are periodically updated
• Ensure that all auditing and reporting standards are communicated to and complied with by personnel

· Ensure that guests benefit from a flawless cleaning product and that the services offered by housekeeping staff are provided in a timely manner

· Ensure that all quality standards are adhered to and that policies and procedures are consistently implemented

· Conduct quality control audits in all areas of the hotel under its responsibility and share the results with the team, including superiors.

· Work with the hotel’s Technical Department to keep areas to the highest standards and help plan periodic property maintenance followed by spring cleaning.

· Coordinate the department’s activities with other departments to facilitate and increase communication and guest satisfaction levels

· Conduct monthly staff meetings and daily briefings with operational managers

· Manage all external contractors related to their department by ensuring they comply with all hotel policies

· To ensure that staff cadres are produced in accordance with business requirements

· Supervise laundry and uniform, floral and decoration service operations

· Perform related tasks and assigned special projects, including task management

• Lead and guide Housekeeping team to provide best service to all team members
• Participate in coaching and counseling
• Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes
• Work with all departments on the development and utilization of incentive and other types of motivational programs
• Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.

• Plan for future staffing needs, conducting recruitment in line with company guidelines
• Conduct training needs analysis of Housekeeping staff and ensure training programmers are designed and implemented to meet these needs
• Conduct probation and annual appraisals in line with company guidelines
• Coach, counsel and discipline staff to enhance performance
• Establish a productive work schedule in line with local labor law

• Prepare all departmental budgets and manage all operational costs within budgets
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
• Manage operating expenses to minimize cost whilst providing excellent guest services and being responsible for all major operating expenses and manage the business against profit projection.

• Ensure all OH&S legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements
• Ensure that employees aware of all fire and evacuation procedures as well as healt and safety requirements.

• Authenticity
• Humility
• Excellence
• Generosity
• Graciousness
• Stewardship

SECTION THREE: JOB SPECIFICATIONS

Position Director of Housekeeping

CHARACTERISTICS

REQUIRED

ESSENTIAL

DESIRABLE

PHYSICAL

• Neat appearance
• Articulate
• Good Posture

LANGUAGES

• Oral and written fluency in English
• Local language

Other languages

QUALIFICATIONS /

TRAINING

• Degree in Hotel Management
• Good Housekeeping knowledge

WORK EXPERIENCE

• At least 2 years’ experience in a similar position

• 10 or more years’ experience

DISPOSITION

Leadership;

Relationships;

Character;

Potential

• Good organizational skills
• Good level of engagement with guests
• Good knowledge of Housekeeping Operations

OTHERS

• Must be able to lead and manage a team and have previous experience of doing so
• Knowledge of Opera Property Management System would be desirable
• Must be proficient in Microsoft Office