99brightminds is a digital transformation and technology services provider that helps organizations scale through offshore development centers, IT staff augmentation, managed software teams, and CTO advisory services. Working across technology and delivery engagements, the company supports clients as they modernize systems, strengthen execution, and deliver meaningful business outcomes.
We are looking for a Digital & CRM Executive (CX & CRM focus) to work at the intersection of digital campaigns, data and customer experience. This is a hands-on, fully dedicated role supporting a senior stakeholder on live projects that directly impact lead generation and sales performance, contributing to real campaigns, data and business reviews from day one.
Requirements
- Support management of brand websites and landing pages, keeping content accurate and campaign-ready.
- Assist in running multi-channel campaigns across WhatsApp and email.
- Help build and manage retargeting journeys to re-engage lost and future customers.
- Work within Salesforce CRM: tracking leads, updating records and monitoring lead status.
- Support reporting and business reviews by pulling funnel data (leads, qualified leads, visits, conversions).
- Assist the call center and AI chatbot team with lead qualification workflows and quality checks.
- Help monitor appointment scheduler performance and reminder message effectiveness.
- Contribute to AI lead scoring analysis and reporting for the sales team.
Requirements
- 3–5 years of experience in digital, CX or CRM roles.
- Solid Salesforce knowledge and hands-on experience in CX and CRM.
- Strong, clear English communication skills; Arabic is a plus.
- Strong Excel / Google Sheets skills and comfort working with data.
- Able to work independently with minimal supervision, communicate confidently and manage multiple priorities.
- Interest in AI tools, marketing automation and customer journey design.
- Must be based in Jordan, Egypt or India.
- Available to join immediately or at short notice.
Source: 99brightminds job board (Workable (all companies)).
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