Customer Service Billing Analyst

Company Description

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including “Product of the Year- SD-WAN and UCaaS”, “Excellence in Customer Service”, “Unified Communications Excellence”, “Best in Show,” “Best Telecom Deal” and “Top Channel Program”.

Job Description

The Billing Analyst position supports the Customer Billing Disputes Department. Duties include reviewing customer telecommunication bills, calculating and confirming correct invoice charges and ensuring any billing issues are current and resolved. This position also researches billing disputes for customers.

RESPONSIBILITIES INCLUDE

• Analyzing bills, determining any applicable credits, proposing credits for approval and posting credits once approved.
• Reviewing bills with customers, researching disputes utilizing heavy communication with many internal departments as well as customers and agents.
• Multitasking in a high volume and fast paced environment.
• Ability to work within different databases with complete accuracy

Qualifications

1. Telecom experience a BIG plus or multi-level pricing structure experience also a plus
2. Candidate must possess the ability to work independently with minimal direction
3. Strong math skills are required
4. Proficient in Excel, Word and Outlook
5. Excellent verbal and written communication skills
6. EXTREMELY Detail oriented
7. Superior Customer Service Skills

Additional Information

All your information will be kept confidential according to EEO guidelines.