Coaching Manager, Consulting Services

Who we are

We know you want a phenomenal career. We know you want a career with growth opportunities, work/life flexibility, and great benefits. We also know you want to care about what you do; you want to make a difference in people’s lives through your day-to-day work.

At Nexstar Network, we believe that a phenomenal career is possible. We’re a member-owned organization devoted to providing leadership and coaching and training to residential service companies across the U.S., Canada, and beyond. That’s right: since 1992, we’ve been working with owners of plumbing, heating, cooling, and electrical businesses to help them grow to their fullest potential.

We’ll help you grow to your fullest potential, too. Imagine coming to work for a company that offers both in-person collaboration and work from home flexibility because we know both are important. Imagine being able to casually walk into your CEO’s office to share an idea you’d like to try. Imagine knowing your voice matters at work, and you’re supported in your role by others who love to serve.

Are you imagining it? Good. We’re waiting to meet you at Nexstar.

What We Do

Nexstar is a member owner network of over 600 members. Our goal is to help our members grow their businesses by providing classroom training, mentoring, online tools, and strategic partnerships.

What we offer

· Base salary with performance bonus potential.

· Competitive benefits package that includes 100% paid health, dental, vision, basic life insurance, and disability coverage.

· 401(k) safe harbor plan with a 3% company contribution.

· Generous PTO plan.

· Home service reimbursement.

· Gym Membership and cell phone reimbursement.

· Paid community service day.

The Big Task

At Nexstar, we’re committed to helping our members grow stronger businesses through expert coaching, strategic partnerships, and innovative service models. We’re excited to introduce a new role—Coaching Manager, Services – to lead the development and execution of coaching and consulting services across key operational areas, including but not limited to: Inventory, Talent Acquisition, Finance, Software, and Workforce Development.

This role is ideal for a strategic thinker with a service-oriented mindset and a deep understanding of Nexstar’s coaching philosophy. You’ll work cross-functionally to build scalable service offerings that meet members where they are, while helping them implement solutions that drive long-term success.

We value collaboration, innovation, and a deep respect for the trades. We’re a team of passionate professionals who believe in the power of coaching to transform businesses and lives. If you’re energized by building something new, working across disciplines, and making a real impact—you’ll thrive in this role.

Key Tasks

• Lead, develop, and inspire high-performing teams by fostering a culture of accountability, collaboration, and continuous growth, while aligning team goals with broader organizational strategy.
• Drive team growth and effectiveness by leading end-to-end talent processes, including hiring, onboarding, goal setting, regular performance feedback, and development planning to build a high-performing, engaged team.
• Drives departmental results while fostering ownership, collaboration, and continuous improvement
• Communicates clearly and consistently, ensuring alignment with company goals and priorities
• Makes sound decisions, addresses issues directly, and effectively manages change and conflict
• Models Nexstar’s Guiding Principles and commitment to team success
• Design, pilot, and scale a new delivery model that blends coaching and consulting across multiple operational disciplines.
• Collaborate Across Coaching Teams:?Partner with Inventory, Talent Acquisition, Finance, Software, and Workforce Development coaches to align service offerings with member needs and Nexstar best practices.
• Drive Member Engagement:?Work directly with member companies to assess needs, recommend service solutions, and ensure successful implementation and follow-through.
• Strategic Partners: Explore, Start and maintain alignment with strategic partners for services related to coaching.
• Develop Service Playbooks:?Create repeatable frameworks, tools, and processes that enable consistent delivery of high-impact services across the coaching team.
• Support Strategic Planning:?Help members and internal teams align service delivery with long-term business goals, using data and KPIs to guide decisions.
• Coach and Mentor:?Provide guidance to internal coaches and consultants on how to integrate service-based thinking into their coaching approach.
• Champion Member Experience:?Ensure that every service interaction reflects Nexstar’s commitment to excellence, partnership, and results.

Required Skills

• Proven experience managing or operating a service-based business, ideally within the trades or a related industry
• Strong understanding of Nexstar’s coaching model and strategic partner ecosystem
• Financial acumen and experience with business planning, budgeting, and performance metrics
• Demonstrated ability to lead cross-functional initiatives and manage complex projects
• Excellent communication and relationship-building skills
• Comfortable working in a fast-paced, evolving environment with a high degree of autonomy
• Ability to travel to member locations and partner events (up to 25%)
• Familiarity with tools such as HubSpot, Airtable, or LMS platforms is a plus
• Prior experience in a coaching, consulting, or advisory role
• Familiarity with operational functions such as inventory management, recruiting, finance, or software implementation
• Experience developing service delivery frameworks or playbooks
• Passion for helping others grow and a strong belief in the power of partnership

Travel Requirements

• Up to 25%

Physical Requirements

• Must be able to conduct full-day presentations, speaking and on-foot interacting with a room of participants.
• Must be able to set at a desk for prolonged periods of time.
• Ability to lift up to 15 lbs.

Salary

• Compensation range: $105,000-160,000

Learn more about us

If you want to be part of something bigger than just a job — then this may be the job for you! You will work in a place where you will be appreciated and where your work has a direct effect on the success of the Nexstar Network. Visit our site at Nexstar Network to learn more about our organization.

Employment is contingent on passing a pre-employment drug test and background check. Nexstar Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Nexstar Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.