Circuit and Rooftop ROE Manager

Circuit & Rooftop ROE ManagerLocation: Chicago, IL or Los Angeles, CA (Hybrid)
Reports to: CTO

About Us
Zentro is one of the largest independent internet service providers focused exclusively on multi-dwelling units (MDUs) in the United States. Following our recent merger with BAI Connect, Zentro now serves over 100,000 subscribers across key markets including Chicago, Los Angeles, Atlanta, and Detroit.
We specialize in delivering exclusive building-wide internet and managed Wi-Fi solutions purpose-built for apartment communities, high-rises, and mixed-use developments. Our fully owned network infrastructure, resident-first support model, and tailored technology stack enable us to offer a refreshingly different alternative to legacy providers—one rooted in simplicity, reliability, and satisfaction.
As we continue to scale, Zentro remains committed to product innovation, operational excellence, and strong partnerships with national REITs and regional property owners alike.

Role Overview
We are seeking a highly organized and results-driven Circuit & Rooftop ROE Manager to oversee the end-to-end administrative and commercial management of Zentro’s third-party carrier circuits and establish a centralized program for rooftop distribution Right-of-Entry (ROE) agreements.
This role is responsible for carrier procurement, circuit provisioning and lifecycle management, inventory accuracy, financial oversight, and rooftop access agreements across Zentro’s existing operations and future acquisitions. The ideal candidate will possess a strong understanding of telecommunications services, vendor management, and cross-functional coordination, with the ability to establish scalable processes that support operational efficiency, cost optimization, and service continuity.
This is a manager-level individual contributor role focused on commercial and operational execution, working closely with Engineering, Project Coordination, Field Operations, Legal, Sales, and Finance. Network engineering design, technical approvals, and physical construction remain the responsibility of the respective functional teams.

Primary Duties & Responsibilities
Carrier Procurement & Service Delivery

• Obtain bids, quotes, and service options from national, regional, and local providers for Dedicated Internet Access (DIA), Ethernet/transport, dark fiber, broadband, and small-business circuits, as appropriate.
• Utilize carrier and sourcing platforms, including Lightyear, Connectbase, and Network Quotes, to evaluate pricing, terms, and delivery timelines and support commercial negotiations as authorized.
• Process circuit orders following Engineering approval of requirements, technical design, and redundancy, serving as the primary internal point of contact from order submission through activation.
• Coordinate installations, testing, project milestones, escalations, and operational handoffs with Project Coordination, Field Operations, Engineering, Project Engineering, NOC, and carrier partners.
• Maintain accurate order status, installation schedules, and carrier commitments, ensuring outstanding issues are resolved through documented service acceptance and closeout.

Circuit Lifecycle, Inventory & Financial Management

• Establish and maintain a centralized inventory of all planned, active, and disconnected circuits, including carrier information, circuit IDs, locations, bandwidth, costs, network utilization, and associated contracts.
• Manage circuit upgrades, moves, migrations, renewals, and cancellations, ensuring appropriate Engineering approval when service continuity or network redundancy may be impacted.
• Partner with Accounts Payable and Finance to validate monthly recurring charges (MRCs), non-recurring charges (NRCs), billing start dates, carrier invoices, credits, and contractual commitments.
• Ensure circuit disconnections are completed, associated billing is terminated, and inventory and financial records are updated accordingly.
• Identify cost-saving opportunities through pricing reviews, elimination of unused circuits, carrier consolidation, and contract renewals.
• Provide regular reporting on circuit inventory, order progress, carrier spend, contractual commitments, and outstanding issues.

Rooftop Right-of-Entry (ROE) Management

• Establish and maintain a centralized inventory of rooftop distribution sites, distinguishing between rights included in existing MDU agreements, standalone ROE or license agreements, and locations without verified agreements.
• Maintain accurate records of property owners and contacts, agreements, access terms, restrictions, renewal dates, expiration and termination provisions, and document history.
• Partner with Engineering to identify network-critical rooftop locations and dependencies, prioritizing missing, expiring, or unclear access rights based on business and service-continuity risks.
• Coordinate property owner outreach, agreement development, and execution with Legal, Sales, Engineering, and other relevant stakeholders.
• Support commercial negotiations within established authorization limits, escalating material contractual terms and commercial decisions to the CTO for final approval.
• Maintain ongoing documentation, follow-up, and reporting on rooftop agreement status, outstanding risks, and remediation progress.

M&A Integration & Process Improvement

• Support acquisition due diligence and integration activities, including the review of carrier contracts, active circuits, recurring costs, rooftop access rights, missing agreements, and associated liabilities.
• Coordinate circuit transitions, identify carrier consolidation opportunities, and integrate acquired circuit and rooftop records into Zentro’s established systems and processes.
• Develop and implement standardized workflows, checklists, documentation, and audit trails for circuit ordering, activation, billing, cancellation, and rooftop agreement management.
• Establish clear cross-functional processes and accountability to improve operational efficiency, inventory accuracy, and financial controls.

Initial Priorities
Within the first 90 days, this individual will be expected to:

• Establish baseline inventories of Zentro’s carrier circuits and rooftop distribution sites.
• Identify and prioritize urgent billing discrepancies, contractual gaps, and rooftop access risks.
• Document and implement a standardized workflow from circuit ordering through activation and billing.
• Develop and present a prioritized remediation plan for missing, expiring, or unverified rooftop ROE agreements.

Skill and Knowledge Qualifications
Experience

• 5+ years of experience in telecommunications or ISP carrier procurement, circuit ordering and provisioning, vendor management, service delivery, or telecom expense management.
• Experience managing carrier relationships, circuit orders, service delivery milestones, billing, and contract renewals.
• Experience with carrier sourcing platforms such as Lightyear, Connectbase, and Network Quotes is preferred.
• Experience with rooftop access agreements, MDU ROEs, or telecommunications mergers and acquisitions is preferred.

Knowledge, Skills and Abilities

• Strong working knowledge of telecommunications circuit services, including DIA, Ethernet/transport, dark fiber, and broadband.
• Understanding of carrier contracts, pricing structures, service delivery processes, billing practices, and renewal requirements.
• Strong organizational, project coordination, and time management skills, with exceptional attention to detail and follow-through.
• Ability to manage multiple concurrent priorities, track deadlines, and proactively identify and resolve operational issues.
• Strong analytical and problem-solving skills, with the ability to identify cost-saving opportunities and assess operational and commercial risks.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across Engineering, NOC, Project Coordination, Field Operations, Legal, Sales, and Finance.
• Proficiency in spreadsheets, inventory management, and tracking and reporting tools.
• Ability to exercise independent judgment within established procedures and authorization limits.
• Ability to work independently while maintaining strong cross-functional relationships and accountability.

What We Offer

• Competitive base salary ($65K–$75K).
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunity to work with a dynamic team in a growing industry.
• Ongoing training and professional development opportunities.

Zentro is an Equal Opportunity Employer; employment with Zentro is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status.