Chief Operating Officer

POSITION SUMMARY:

The Chief Operating Officer (COO) will oversee the organization’s day-to-day operations and help advance the mission of supporting individuals experiencing homelessness.

The COO will work closely with the Executive Director and leadership team to strengthen organizational operations, improve efficiency, support program growth, and ensure the organization has the people, systems, and resources necessary to provide high-quality services to the community.

The ideal candidate is a strategic and hands-on leader who can manage multiple areas of the organization while building strong teams, improving processes, and supporting continued organizational growth and impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Oversee day-to-day operations and ensure organizational priorities are effectively implemented.

Work closely with the Executive Director to execute strategic goals and organizational initiatives.

Lead and support staff while promoting accountability, collaboration, and strong performance.

Oversee operational policies, procedures, systems, and internal processes.

Manage organizational budgets and work with finance leadership to monitor expenses, financial performance, and resource allocation.

Support the development and expansion of programs serving individuals and families experiencing homelessness.

Establish performance goals and monitor organizational and program outcomes.

Identify opportunities to improve efficiency, productivity, and overall organizational effectiveness.

Support human resources functions, including recruitment, staff development, performance management, and organizational culture.

Work collaboratively with programs, fundraising, grants, finance, and community outreach teams.

Build productive relationships with shelters, housing providers, government agencies, healthcare organizations, community partners, donors, and other stakeholders.

Ensure compliance with organizational policies and applicable nonprofit requirements.

Provide operational reports and recommendations to the Executive Director and Board of Directors as needed.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Bachelor’s degree preferred or equivalent professional experience.

Minimum of 5 years of operations, nonprofit management, business administration, or related leadership experience.

Demonstrated experience leading staff, managing budgets, and overseeing organizational operations.

Strong leadership, communication, problem-solving, and decision-making skills.

Ability to improve processes, develop effective systems, and manage multiple priorities.

Experience in homeless services, housing, human services, or community-based nonprofit organizations is preferred.

REPORTING RELATIONSHIPS:

Reports to the Executive Director.

Provides leadership and oversight to organizational staff and department leaders as assigned.

Works closely with the Executive Director, Board of Directors, and senior leadership team.

WORKING CONDITIONS:

Primarily office-based or remote work, depending on organizational needs.

Occasional evening and weekend participation may be required for meetings, programs, fundraising events, and community activities.

Some travel may be required for organizational meetings, program sites, community events, and partner engagements.

COMPENSATION:

The salary range for this position is expected to be $135,000 to $150,000 annually. Specific salary will be commensurate with experience, qualifications, responsibilities, and geographic location. As an executive search firm, we are continually building relationships with exceptional talent. This posting is for general candidate consideration, and all submitted resumes will be maintained in our confidential database and reviewed for future opportunities that align with your experience and career goals.

The above is intended to describe the general content and requirements of this position and is not intended to be an exhaustive statement of all duties, responsibilities, or requirements.