Cartus Sr Consultant Domestic Relocation – US Remote

MAJOR DUTIES AND RESPONSIBILITIES

• Supports Operations Manager in day-to-day business activities, including facilitating and participating in staff meetings and team huddles. Assist management team in staff recruitment, selection, training, coaching, mentoring and performance management of the consultants.
• Perform file audits
• Reinforce team compliance with Cartus corporate policies, programs, and standards.
• Act as a resource for service escalations, problem resolution and process and procedural updates/changes.
• Lead team by modeling exceptional customer service and driving Top Block initiatives.
• Serve as consultant role model to develop team effectiveness to meet targeted metric goals through sharing of best practices and offering supportive, constructive and just-in-time feedback.
• Maintain and enhance collaborative partnerships with Cartus internal departments and external suppliers to meet client specific goals and expectations.
• Communicate policy exception trending and efficiency suggestions to management to share with client.
• Participate in special projects as needed, including client presentations and conducting chairside demonstrations for clients on Cartus systems and processes

CRITICAL DIMENSIONS/SELECTION CRITERIA

• Customer advocacy and superior customer service skills
• Clear, concise grammatically correct communication skills (written and verbal)
• Strategic thinker – sound judgment and decision making skills
• Interpersonal/Influencing skills
• Detail oriented; ability to multitask
• Ability to work in a team environment
• Provide feedback to manager on consultant performance and observed team behaviors
• Cultural Awareness
• Innovative and resourceful
• Flexibility
• Manage stress and pressure
• Ability to plan and organize

QUALIFICATIONS/SELECTION CRITERIA

• Minimum 2 years Domestic II relocation experience required/ Homesale Experience required
• Bachelor degree or 3 years experience in the customer service required
• Mobility/relocation industry required
• Demonstrated leadership skills required
• Computer proficiency required

Cartus Corporation is a global leader in talent mobility and corporate relocation services. With more than 70 years of experience, Cartus provides comprehensive relocation solutions in over 190 countries, supporting organizations of all sizes—including nearly one third of the Fortune 100—through innovative, people first mobility programs. Cartus is a subsidiary of Compass International Holdings.

Compass International Holdings is a global real estate services company empowering real estate professionals with everything they need to realize their entrepreneurial potential. With a presence in every major U.S. city and approximately 120 countries and territories, Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands: @properties, Better Homes and Gardens® Real Estate, CENTURY 21®, Christie’s International Real Estate, Coldwell Banker®, Compass, Corcoran®, ERA®, and Sotheby’s International Realty®. In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.

• NYSE: COMP
• 340,000 Real Estate Professionals
• 2,000+ independently owned and operated brokerages
• 120 countries and territories