Business Process Specialist

SUMMARY

Responsible for providing services to address the critical elements of organizational effectiveness and change, including organizational design, workforce analytics and planning, and the business process/people dimension of transformation. This position supports the development of enterprise staffing models and staffing analytics. Acts as a primary liaison with and between other enterprise business units and priority teams. Exchanges information with professional staff, vendors, managers and executives, offering assistance in addressing multi-functional business unit needs. In addition, this position is responsible for fostering and enforcing consistent, enterprise-wide processes and philosophies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Develops and maintains consistent staffing models and work analytics based on workflows and other work data
2. Creates the necessary workflows and data collection tools to assist in work and staffing analysis
3. Evaluates and identifies organizational structure, supporting process and staffing for effectiveness
4. Conducts analysis of sensitive strategic target operating model designs (new, M&A opportunities, re-orgs)
5. Assesses and predicts the impact of technology on processes and staffing
6. Conducts workforce impact analysis with stakeholders – both leadership and subject matter experts – to build comprehensive base-line assessments including current staffing models, workflows and cost/benefit analysis and create a roadmap for identified change in key areas
7. Works proactively with Product Owners, HR, IT, and enterprise and business line stakeholders to identify opportunities for improvements in systems, processes, and functionality to streamline and reduce costs
8. Fosters ownership at all levels of the enterprise
9. Facilitates and enforces governance of Enterprise Way philosophies
10. Drives continuous improvement opportunities
11. Assists in identifying and implementing efficiencies through technology or process improvement on cross department initiatives or strategies
12. Represents unit on various projects and committees, as assigned
13. Leads committees at department and corporate level
14. Maintains confidentiality of all information processes

15. Works with minimum or no supervision and exercises sufficient discretion and independent judgment

    EDUCATION AND EXPERIENCE

    Bachelor’s degree in insurance, business or related field. Degree work or experience in data analytics or accounting preferred. Certifications in but not limited to ISO 9000-2001 certified, Certified Quality Auditor, Certified Quality Manager, Six-Sigma or other Quality designations preferred. Insurance designations such as CPCU preferred. Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.

    Seven years of progressive responsibility in operations management, analytical development and reporting, and workflow design. Experience leading meetings, resolving issues and ability to build inter-department relationships. Two years in an insurance organization which provides the necessary skills, knowledge and abilities. Two years project leadership experience preferred. Additionally, this position requires demonstrated knowledge and expertise with enterprise operations and workflows and how these can be leveraged to solve business needs.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

    OTHER SKILLS AND ABILITIES

    1. Ability to read, analyze and interpret policy documents, technical and financial information, and procedure manuals.

    2. Excellent spreadsheet skills including knowledge of advance features.

    3. Excellent oral and written communication skills, including advanced writing.

    4.Thorough knowledge of analytical practices and ability to capture, manipulate and present staffing data and analysis.

    5. Knowledge of enterprise organizational structure and workflows.

    6. Demonstrated ability to drive execution and resolution of complex, multifaceted issues in collaboration with stakeholders.

    7. Ability to establish a personal rapport at all levels of the organization, especially internal customers and to resolve conflicts in a professional manner.

    8. Advanced conflict management, negotiation and presentation skills.

    9. Comprehensive professional and business knowledge with multiple areas of expertise.

    10. Ability to create unprecedented and innovative solutions to complex problems.

    11. Mentors and coaches others with less experience.

    12. Demonstrated leadership ability with proven results as a team facilitator/leader with multi-functional teams.

    13. Ability to evaluate and quantify workflows and their impact on business initiatives.

    14. Ability to comprehend the broad application of the enterprise goals and effectively communicate their relationship to brand, departmental and individual objectives.

    15. Advanced knowledge of industry best practices related to staffing models and workforce excellence.

    16. Ability to develop performance metrics and controls.

    17. Demonstrated project management and ability to implement recommendations.

PAY RANGE

Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not the standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $82,900 and $138,800.

We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an “at will” basis. Nothing herein is intended to create a contract.

ADDITIONAL INFORMATION

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description does not constitute a contract for employment.

#LI-CD1

#AFG